Common issues
PRODUCT USAGE
1.What are the ranges of KEDI products?
ANSWER:Â In KEDI, we have a wide range of products and services which cover Herbal Medicine/Traditional Chinese Medicine, Food Supplement, Malaria Medicine, Healthy Drink, Medical Device and Personal Care.
2.How do I use the products?
ANSWER:Â The product usage is stated on the product label and leaflet. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com or contact any of our distributors nationwide for product prescription.
3.Does KEDI Healthcare have a doctor on site?
ANSWER:Â No, we do not have medical doctors in our offices. KEDI Healthcare Industries Nigeria Limited is a company that distributes healthcare products, but we offer consultancy services through our distributors who are licensed Physicians.
- What quantity of KEDI products do I need to take to heal my ailment?
ANSWER: There is no specific quantity/time frame for a particular ailment to be healed with KEDI products as body system differs. However, using the right product is key and you should always follow your doctor’s instruction. The dosage of each product is clearly indicated in the leaflet for reference.
- Are KEDI products curative?
ANSWER:Â KEDI has a wide range of products that tackle different ailments, our products are proven to be effective for their claimed functions. Customers are always advised to choose the products based on the recommendation of their Doctor/Consultant.
- What are the side effects of KEDI products?
ANSWER:Â KEDI products are pure herbal products with no side effects.
- What is the difference between KEDI Products and other MLM products?
ANSWER:Â KEDI products are;
- Specially formulated and clinically approved.
- 100% herbal with no additives and preservatives.
- Made with globally-sourced raw materials.
- They are effective, affordable and competitive.
- Made in GMP Certified Factories under strict SOP production process.
- They come in different pack sizes to accommodate different pocket types.
- Can I take multiple products at once?
ANSWER:Â The number of products to take depends on the ailment you are treating. It is crucial to consult with a KEDI Consultant before combining different products to ensure you are taking the right products for your ailment.
- What should I do if I miss a dose?
ANSWER: If you miss a dose, take it as soon as you remember. However, if it is close to your next dose skip the missed dose and resume your regular schedule. Most importantly, do not take double dose to make up for a missed dose.
- Can supplements replace a balanced diet?
ANSWER: As beneficial as supplements are, they are only designed to complement, not to replace a healthy diet. It is essential to maintain a balanced diet.
- When is the best time to take KEDI products?
ANSWER: The best time to take KEDI products depends on the specific product and your health goals. Customers are advised to either stick to product usage instruction on the label or consult a Doctor/KEDI Consultant for product recommendation and usage.
- Can I take KEDI products on an empty stomach?
ANSWER: Taking KEDI products on an empty stomach is a function of the specific product as well as the ailment the product is being used for. While some products are advised to be taken with meals to enhance absorption or minimize gastrointestinal irritation, others may require you to take them before meals. Always refer to the leaflet or consult a Doctor/KEDI Consultant for specific guidance.
Â
GROWBETT FERTILIZER
- What plants/crops are Growbett Fertilizers suitable for?
ANSWER:
- Field crops such as wheat, cotton, potatoes, maize, cassava, rice etc.
- Fruits such as cashew, mango, tomato, watermelon, grape etc.
- Vegetables such as spinach, cabbage, lettuce, water leaf, okra, pumpkin leaf etc.
- Fruit trees and vines such as avocado, guava, coconut, orange, lemon etc.
- Flowers such as rose, crown of thorns, sweet basil, hibiscus, ear leaf acacia etc.
- Economic crops such as cocoa, palm nuts, yam, groundnut, cotton, kolanut, plantain etc.
- Does Growbett Fertilizer contain hormones or harmful chemicals?
ANSWER: No, Growbett Fertilizer is 100% water-soluble, chloride- and sodium-free, eco-friendly, and suitable for sustainable farming.
- Can Growbett Fertilizer improve soil fertility and water retention?
ANSWER: Yes, Growbett Fertilizer enhances soil fertility and improves water holding capacity thereby promoting healthy root systems.
- Is Growbett Fertilizer safe to handle and apply?
ANSWER: Yes, Growbett Fertilizer is generally safe to handle and apply but like any fertilizer, you should use it carefully and take some precautions. Wear gloves and protective clothing whenever you are to use the fertilizer. Avoid contact with skin and eyes, and wash your hands after handling.
- What are the main types of Growbett Fertilizer available in the market?
ANSWER: We have Growbett 20-20-20+TE, an all-purpose formula containing a balanced NPK suitable for all growth stages. We also have Growbett 7-12-40+TE, a high-potassium formula designed for fruit ripening and maturation stages.
- When can I apply Growbett 20-20-20+TE on my crops?
ANSWER: Growbett 20-20-20+TEÂ All Purpose Formula can be applied during all stages of crop growth, especially in the early and vegetative stages when plants need balanced nutrients to develop strong roots, healthy stems, and lush leaves.
- When is Growbett 7-12-40+TE recommended to be used?
ANSWER: Growbett 7-12-40+TE is recommended during the flowering, fruiting, and maturation stages of your crops. Its high potassium content supports fruit formation, enhances size and quality, improves color, and promotes uniform ripening. For best results, apply it when your crops begin to set flowers or fruits and continue through the ripening period.
- Can I apply the two Growbett fertilizers together?
ANSWER: Yes, the All Purpose Formula and the High Potassium Formula can be combined for better results. The All Purpose Formula can be used for the full growth period while the High Potassium Formula can be used when you want more yield for your crops/plants or make the color better. If you add the two together, you will get a healthy plant and an abundant yield.
- Do both fertilizers contain Micronutrients?
ANSWER: Yes, both fertilizers contain micronutrients (TE – Trace Elements). Growbett 20-20-20+TE and Growbett 7-12-40+TE are enriched with essential micronutrients such as iron, zinc, manganese, copper, boron, and molybdenum, which support healthy plant growth, stronger immunity, and better yield. These micronutrients help improve nutrient absorption, prevent deficiencies, and enhance overall crop performance.
- Which of the fertilizers aid pest resistance better?
ANSWER: Both Growbett fertilizers support healthier, more resilient plants, but Growbett 20-20-20+TE generally aids pest resistance better. Growbett 20-20-20+TE provides a balanced NPK ratio that strengthens overall plant structure—leaves, stems, and roots. When a plant is well-nourished in all areas, it becomes naturally more resistant to pests and diseases. Its micronutrients (TE) also boost plant immunity, making crops less susceptible to infestations.
- What are the recommended dilution rates of Growbett Fertilizer?
ANSWER: The average dilution rate ranges from 800 to 1000 times. However, the exact dilution rate will vary depending on the growth stage of the plants/crops. The early growth stage requires a dilution rate of 1:1800, the mid-growth stage is 1:1200, while the later growth stage ranges from 1:500 to 1:800. For easy understanding, you can use only 20g fertilizer for 15 liters of water, but if you have 200 liters of water, you need to dilute 200g of fertilizer to meet the required dilution rate.
- How do I apply the Growbett fertilizer solution?
ANSWER: Suitable application methods include soil and foliar application. Soil application (both irrigation and fertigation) involves applying the fertilizer directly to the soil or root zone, while foliar application involves applying it directly to the leaves of the plants/crops.
For water soluble fertilizer, irrigation is better suited for large farms, while foliar application can be used by individuals with fewer plants/crops or to correct stems and leaves problem. However, if you want to address a specific plant/crop disease, the fertigation and foliar application methods are highly recommended.
- Is warm water better for dilution?
ANSWER: As much as Growbett fertilizer can dissolve in cold water, it is advised that you dilute it with warm water to make it dissolve faster.
- How can I dilute the fertilizer before applying?
ANSWER: To dilute this fertilizer, simply put the fertilizer into a bucket and add a small amount of water to mix evenly then dilute the fertilizer by adding the water in accordance with the standard dilution rate.
- How long is the diluted solution usable?
ANSWER: After diluting the fertilizer, use within one week for optimal nutrient absorption by plants.
- When is foliar spray best used?
ANSWER: Foliar spray supplements soil fertilization and should be used when plants show nutrient deficiencies, during plants’ stress periods, for targeted micronutrient delivery and to improve flowering, fruiting and yield during critical growth stages.
- What is the recommended foliar spray dilution?
ANSWER: Foliar spray dilution is approximately 1:1500 to avoid leaf burn and improve absorption.
- What is the quantity of Growbett Fertilizer needed per application?
ANSWER: The quantity used per application can be adjusted according to the soil quality and type, type and growing stage of the plants/crops.
For soil application: you will need to apply about 50g to 120g of fertilizer per 10 square meters area of land. For a 0.1648 acre of land (about 666 square meters), about 5kg to 8kg of fertilizer are required. For example, for a plot of land, which is typically 600 square meters, if you are using 100g fertilizer per 10 square meters, you will need 6000g (6kg) of fertilizer in total.
For foliar application, you will need about 70g to 100g of fertilizer per 100 liters of water.
- How frequently should Growbett fertilizer be applied?
ANSWER:
The application frequency can be adjusted according to the plants/crops and soil condition. For both soil and foliar application methods, you can fertilize once every 7 to 10 days, this means you can fertilize 3 to 4 times in a month. However,
for cost saving purpose only, the application frequency can be adjusted to every 10 to 15 days, 2 to 3 times in a month. The fertilizer efficiency for each application usually lasts 10 to 15 days. It is advised to start fertilizing 3 days before the plant/crop’s peak nutrient needs.
The time to start using fertilizer depends on the fertilizer formula you are using. For example, Growbett® 20-20-20+TE All
Purpose Formula can be applied throughout the entire growth stage of the plants/crops, while Growbett® 7-12-40+TE High Potassium Formula should only be used during the mid to late growth stages or late fruit set.
It is important to understand the validity of water soluble fertilizers to avoid over-application, whether too frequent or excessive in quantity. You should test your soil and understand your plants/crops to accurately determine the appropriate formula and application frequency.
- Explain the fertigation procedure?
ANSWER: Fertigation is the process of applying fertilizers through an irrigation system. It allows crops to receive water and nutrients at the same time, improving nutrient absorption and boosting plant growth. When apply
with fertigation, it is better to use clear water to drip for 20 minutes first, in order to make the pipe completely filled with water and ensure uniform of fertilizer solution, and then adding water soluble fertilizer solution to the pipe, after finish the fertilizer solution, continue to drip clear water for another 20 minutes, this is to clear all remaining fertilizer solution so to prevent fertilizer solution residue block the pipe.
- How should Growbett Fertilizer be stored?
ANSWER: After opening the bag and taking the quantity you need, ensure to seal the bag carefully. Store in a cool and dry place.
Avoid releasing the fertilizer into the environment, as high nitrogen concentration increases the risk of burning the plant/crop.
Avoid large temperature fluctuations during storage. Prevent exposure to frost and excessively high temperatures. Protect the fertilizer from frost, light, and moisture. The product tends to attract moisture, therefore, protect it from rain and water when not in use. Store loose goods inside a building, not in outdoor areas. Keep doors closed and cover with heaped materials. Take note of hazardous material labels on the product where appropriate.
Store only in its original packaging. When stored correctly in its original packaging, the product’s shelf life is 5 years.
- What is the best weather for applying Growbett Fertilizer?
ANSWER: Avoid fertilizing when the weather is unfavorable. Don’t fertilize when it is cloudy, rainy, cold, or extremely dry to maximize the absorption rate. If you fertilize during rainy weather, the rain may wash the fertilizer away before the plants/crops can absorb the nutrients.
The best time to fertilize is when the weather is sunny but not excessively hot. Do not spray the fertilizer under strong sunlight when using the foliar application method, as it may evaporate before the plant/crop absorbs the nutrients, which could adversely affect your plants/crops.
- How do I handle the fertilizer when applying?
ANSWER: Avoid contact with eyes, skin, and clothing. Protect yourself when mixing and applying the fertilizer. Wear protective clothing such as gloves and a pullover to protect your body. Wash thoroughly after handling.
The fertilizer is harmful if swallowed or inhaled and may cause skin and eye irritation. If swallowed, call a Poison Centre or a Doctor/Physician if you feel unwell. If it gets into your eyes, rinse cautiously with water for several minutes. Remove contact lenses if present and easy to do. Continue rinsing until the pain subsides.
- What happens if the fertilizer is over-applied?
ANSWER: Over-applying Growbett Fertilizer may cause leaf burn, root damage, stunted growth, and risk of plant’s death.
- Can Growbett Fertilizer be combined with other fertilizers during field application?
ANSWER: Yes, Growbett Fertilizer can be combined with other fertilizers during field application but do not mix during dilution. Fertilizer schedules should be planned according to the crop’s nutritional requirements to avoid nutrient imbalances.
- Does fertilizer application timing affect crop yield?
ANSWER: Yes, fertilizer application timing affect crop yield. Applying the fertilizer 3 days before peak nutrient demand optimizes uptake and enhances yield.
- Can Growbett Fertilizer improve post-harvest plant resilience?
ANSWER: Yes, Growbett Fertilizer can help improve post-harvest plant resilience. It provides a balanced fertilization which strengthens plant vigor, reduces susceptibility to pests and post-harvest diseases infestation.
- How do I handle missed fertilizer doses?
ANSWER: In the case of missed doses, apply as soon as you remember but avoid doubling dose during the next application to make up for the missed dose as this may lead to over-application.
PRODUCT ORDERÂ
1.How do I purchase KEDI products?
ANSWER:Â You can purchase KEDI products by visiting our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices nationwide, you can also purchase KEDI products from any KEDI distributor. If you are a registered distributor, you can purchase KEDI products at Member Price (discounted rate).
2.If I am not a KEDI distributor, can I purchase products at Member Price?
ANSWER:Â No, only registered distributors enjoy the benefit of purchasing the products at Member Price. Â
3.Can I make payment by cheque?
ANSWER:Â No, we do not accept payment by cheque.
4.What methods of payment are acceptable for product order in KEDI Training Centres (Branch Offices)?
ANSWER:Â The acceptable payment methods in our Training Centres are: Bank Transfer to KEDI Bank Account, POS and Bank Deposit.
5.If my payment is incomplete, will my product order be processed?
ANSWER:Â No, payment must be made in full before your product order can be processed.
6.Will I get any proof of payment after my product order transaction?
ANSWER:Â Yes, your Order Form will be stamped and signed after making payment and it will serve as proof of evidence to collect the products you paid for.
7.What does the term “backorder” mean?
ANSWER:Â A backorder is an order for a product that could not be supplied at the point of purchase due to non-availability of the product.
8.How do I collect my backorder product?
ANSWER:Â Usually, when a backorder product is restocked, the Company will notify her distributors, then distributors can present their Backorder Form or provide the Backorder information to our Warehouse Team for product collection.
9.What does the term “available on backorder” mean?
ANSWER: The term “available on backorder” means the product(s) can be supplied to distributors who have outstanding Backorder.
10.How do I know if my Backorder product is available?
ANSWER: Distributors can always make an enquiry about their Backorder product by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com.
11.What are the differences between Backorder and Preorder?
ANSWER:Â Backorder means a product in demand is currently out of stock while preorder means a product is ordered in advance before its official release.
12.Can I change my Backorder product(s)?
ANSWER: Distributors can request to change their Backorder product(s) if such product(s) is out of stock for a long period or is expunged from the Company’s product line.
13.How long does it take for a Backorder product to be available?
ANSWER: Usually, a Backorder product can be restocked and available for collection within a month. However, some unexpected factors can prolong the Lead Time.
14.Can I still place an order even when the product is out of stock?
ANSWER: Yes, in most cases, orders can be placed even when the product is out of stock. Such order will be recorded as Backorder and will be supplied as soon as the product is available.
15.Can I swap my Backorder product(s)?
ANSWER:Â Yes, you can swap your Backorder product(s) in the condition that the value of the Backorder product(s) and the product(s) you intend to swap to is the same.
16.Can I cancel an order that I placed on the Company’s website?
ANSWER:Â If you wish to cancel an order that you placed on our website, you need to contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com, before the delivery of the product.
17.What information should I provide when I order product(s) on the Company’s website?
ANSWER: When ordering from the Company’s website, please follow the step-by-step guide to place your order on our shopping page. Information to be provided include name and quantity of the product(s) to be ordered, customer’s delivery address, phone number, email address and your preferable payment method.
18.Can I get a discount when I make bulk order on the Company’s website?
ANSWER: You may get discount only when we are running a promo on the website shop. However, if you want to purchase the product(s) at a discounted rate and enjoy massive incentives such as earning commission/bonus, you are advised to register as a KEDI distributor.
19.How can I know if my order has been confirmed when I order on the Company’s website?
ANSWER:Â A confirmation email will be sent to your mailbox from our Customer Care Department within a few minutes upon receipt of your order placed on our website. Please always make sure you put down correct contact details when placing your order. If you did not receive the confirmation email, please contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
20.What are the benefits of ordering products on the Company’s website?
ANSWER: Ordering on the Company’s website is easy and fast. You do not need to stress yourself to visit any KEDI outlet and you can order the product(s) anywhere anytime at your convenience, the product(s) will be delivered to your desired location.
21.Do I need to pay a delivery fee when ordering product(s) on the Company’s website?
ANSWER: Yes, you need to pay a delivery fee when ordering products on our website. The delivery fee is usually based on your location and the type of product(s) you order.
22.Can I pay with a credit card when ordering product(s) on the Company’s website?
ANSWER:Â For orders placed on our website, you can only pay with cash on delivery. However, if you place your order on other platforms, you can choose to pay with whatever payment methods that are available on those platforms.
23.Can I pay in advance when ordering product(s) on the Company’s website?
ANSWER:Â No, for orders placed on our website, you can only pay with cash on delivery.
24.What currency are the product prices on the Company’s website listed in?
ANSWER:Â All KEDI product prices on our website are listed in Nigerian currency (Naira) and all orders will be charged in Naira.
25.What should I do after receiving a damaged product through an online order delivery?
ANSWER:Â If such happens, please contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com within three days upon receipt of the product.
26.Can I purchase KEDI products on Konga and Jumia?
ANSWER:Â Yes, we have distributors who operate online shops on Konga and Jumia, you can always purchase KEDI products on Konga and Jumia. The Company also operates an official online shop on Konga: https://www.konga.com/merchant/80543.
27.Apart from products, does KEDI sell any printed materials?
ANSWER: Yes, the Company sells some printed materials to her distributors which are designed to be used as promotional materials to help distributors with the expansion of their KEDI business.
28.Do I get Point Value (PV) when I purchase any KEDI printed materials?
ANSWER:Â No, all our printed materials do not come with Point Value (PV) and Bonus Value (BV).
29.Can I earn the 20% Retail Profit when I sell any KEDI printed materials?
ANSWER: No, all our printed materials are to be used by distributors for the promotion of their KEDI business, distributors are not supposed to resell the materials to generate profit.
30.How do I know which printed materials are currently available for sale?
ANSWER:Â You can make an enquiry by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com.
31.Can I place order on KEDI CARE APP?
ANSWER:Â Order placement function is currently not available on KEDI CARE APP. However, you can order product on our website: www.kedihealth.com, shop on our Konga Online store or visit any of our Training Centres, Regional Offices and Service Centres nearest to you or contact any of our distributors to place your order.
32.Can a distributor order product on the website?
ANSWER:Â No, distributors are not advised to order products on our website because the products on our website shopping page are sold at non-member price and will not come with Point Value (PV). Distributors are to visit the closest Training Centre, Regional Office or Service Centre to place their order.
- Are there limits to the quantity of products that can be ordered online?
ANSWER:Â There is no limit on products you can purchase online, you are at liberty to order as much as you want.
34.Can I change my phone number, address, products etc. after placing order on the website?
ANSWER:Â You can only make changes before the ordered products are shipped that is why it is strongly advised that you double-check the correctness of the details you input. If you wish to make changes on order placed on our website, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com.
35.How long does it take for an order to be delivered?
ANSWER: Â The delivery time of an order depends on the location, availability of the ordered product(s) and the availability of the receiver to accept the delivery. However, the standard delivery time is 1 to 5 working days.
- How do I track my order?
ANSWER:  Once your order is confirmed, you will receive a tracking number via email. Provide this tracking number to our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com,  kedi.customercare@gmail.com and the status of your order will be made known to you.
- How can I place order on your website?
ANSWER: Â To place order on our website, kindly click on our online shop link WELCOME TO KEDI ONLINE SHOP (mystagingwebsite.com)Â to browse our product catalog and select the products you wish to purchase and add them to your cart, proceed to checkout and follow the prompt to complete your order/purchase.
Â
PRODUCT BORROWING
1.Does the Company lend products to her distributors?
ANSWER: Â The Company only lends products to Service Centres and Regional Offices based on their performance and Achievements. The Company does not lend products to individual distributors.
2.Is there a minimum or maximum value of products that can be borrowed by a Service Centre or Regional Office?
ANSWER: No, there is no minimum or maximum value of products that can be borrowed by Service Centres or Regional Offices. Borrow is based on the Service Centre/ Regional Office current sales performance and business growth potential.
3.How many times can a Service Centre or Regional Office borrow products in a particular month?
ANSWER: There is no stipulated number of times a Service Centre or Regional Office can borrow products in a particular month as long as the borrow criteria are met and all previous borrows are cleared. Service Centres and Regional Offices can contact the Marketing Department before submitting the borrow request.
4.Is there any stipulated time to clear the borrowed products?
ANSWER:Â Yes, all outstanding borrows are to be cleared in the following month when submitting Achievement.
5.What happens if I cannot clear the borrowed products within the stipulated time?
ANSWER: The Company has laid down rules and regulations related to product borrow. Kindly contact our Marketing Department for more information on the rules.
6.Who can I contact for information on product borrow related issues?
ANSWER:Â For more information on product borrow related issues, contact our Marketing Department.
- Can price increment affect uncleared borrow?
ANSWER: You are expected to clear all borrowed products within stipulated time as requested by the Company. However, your uncleared borrow will be calculated using the new exchange rate if borrowed products are not cleared within the stipulated date before price increment.
- Are there products that cannot be borrowed?
Answer: No, all products can be borrowed as long as the borrow criteria are met and all previous borrows are cleared.
Â
CHANGE OF PRODUCTS
1.Can I change an already purchased KEDI product that is manufactured in Nigeria?
ANSWER:  Yes, you can change already purchased products that are manufactured in Nigeria if the products meet the Company’s Product Change Policy Criteria.
2.Can I change an already purchased KEDI product that is imported?
ANSWER:  Yes, you can change already purchased products that are manufactured outside Nigeria only if the products meet the Company’s Product Change Policy Criteria.
3.What are the conditions/criteria considered for change of products manufactured in Nigeria?
ANSWER: Â The conditions/criteria for change of products manufactured in Nigeria are stated in our Product Change Policy Criteria. Some of the criteria are: products that are made in Nigeria and are about to expire at least 3 months to the expiration date, provided that the products have not been opened, products with faint or illegible Batch number, Manufacturing number or Expiry date on the label, provided that the products have not been opened etc. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for more information.
4.Does change of product apply to all KEDI products?
ANSWER: Yes, change of product applies to all KEDI products as long as the products meet our Product Change Policy Criteria.
5.Can I change an expired product?
ANSWER: According to our Product Change Policy, you cannot change an expired product.
6.How does my sales affect the changing of products that are about to expire?
ANSWER:Â Only products that meet our Product Change Policy Criteria are allowed to be changed. Basically, change of product has nothing to do with your sales. However, when the quantity of the product is massive, the Company will take into account your sales and business performance when making the decision.
7.How many times are distributors permitted to change products in a year?
ANSWER:Â The number of times a distributor can change products in a year is dependent on the condition of the products and if the products fall into the category of products that can be changed as stipulated in our Product Change Policy Criteria.
8.Is change of product applicable to all KEDI distributors or is it limited to Service Centre Owners only?
ANSWER:Â Product change is applicable to all KEDI distributors regardless of their status.
9.What is the information I need to provide for product change?
ANSWER:Â For product change, you are to provide your KEDI number, Service Centre number, Phone number, name, reason for change, batch info and other information as requested by the Company. You can find out the details about the request by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
Â
PRODUCT SWAPÂ
- What is product swap?
ANSWER: Product Swap allows distributors to exchange a product they have purchased for another product under certain conditions.
- How do I initiate a product swap?
ANSWER: You can initiate a product swap by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com. Â You may also visit our Head office with your receipt/backorder slip to initiate your swap.
- Under what condition is a product eligible for a swap?
ANSWER: Usually, distributors can request to swap a product if such product is a backorder product and it has been unavailable for a significant duration or when the product has been permanently removed from the Company’s product line.
- What is the determining value when swapping products?
ANSWER: The product’s Point Value (PV) is used for determining the value of the product for swapping. In other words, the PV of the product to be swapped and that of the product the distributor is swapping for must match. If they do not align, the distributor will need to pay for the deficit PV and it is calculated by multiplying the total deficit PV with the Company’s current exchange rate.
- Is there a maximum number of product swaps allowed per month?
ANSWER: There is no maximum limit on the number of products that can be swapped as long as the products meet the swap criteria.
- Are there any fees associated with a product swap?
ANSWER: There are no fees for swapping a product. However, the distributor will need to pay for the difference if there is Point Value (PV) difference between the product to be swapped and the new product.
Â
PRODUCT STORAGE AND LOGISTICS
1.How do I store KEDI products?
ANSWER: The storage condition for KEDI products is stated on the product label and leaflet, it is advised to have a clean, conducive and safe storage facility, follow the storage conditions stated on the product label and leaflet to avoid any form of damage. Keep the product tightly closed after opening and store same in a dry and cool place or keep delicate product in the fridge after opening. When transporting large quantities of products, ensure that the means of transportation has a proper storage facility, avoid squeezing the pack or bottles when packing the products, avoid placing the products close to the engine of the vehicle to prevent heat damage and ensure that the products does not spend too many days in transit.
2.Can the Company ship products to me if I reside outside Nigeria?
ANSWER: At the moment, we do not offer worldwide shipping. However, we may be able to refer you to a closer KEDI outlet where you can place your order. Alternatively, you will have to handle your logistics options.
3.Does KEDI deliver products to her distributors/customers?
ANSWER: Usually, when you purchase products from a registered distributor, the delivery is arranged between you and the distributor. When you purchase on the Company’s official website, the products are delivered by a designated distributor and the Company will assist to make the arrangement. Alternatively, you can also purchase on our Konga shop and delivery will be made by Konga. Or you can simply visit any KEDI Service Centre, Regional Office or Training Centre to place the order and you can collect the products right away.
4.How long does it take for products to be delivered after placing an order?
ANSWER: If the ordered product is available, the product should be supplied to you immediately after you make the requisite payment at all our Training Centres, Service Centres and Regional Offices, if the ordered product is unavailable, you can either cancel the order or choose to wait as after placing the order, the order will be recorded as backorder and you will be notified as soon as the product is back in stock. If you place the order on our website, the product should be delivered to you within 1 to 5 working days, if the ordered product is unavailable, our Customer Care Officer will contact you to cancel the order. If you place the order on our Konga shop, the product delivery arrangement is in accordance with Konga’s policy.
5.How can one request for product delivery?
ANSWER:Â Products can be ordered and delivered via the under-listed mediums:
1) The Company’s official website: www.kedihealth.com or the Company’s online shop on Konga: https://www.konga.com/merchant/80543.
2) Any KEDI distributor.
3)Our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
PRODUCT COMPLAINT/SUGGESTIONS
1.If I have a complaint or any suggestion on the products, how can I send my complaint/suggestion to the Company?
ANSWER: If you have any complaint or suggestion on the products, please send your      complaint/suggestion to our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com,  kedi.customercare@gmail.com.
2.How can I track the status of my product complaint?
ANSWER: You can track the status of your complaint by contacting our Customer Support Team on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com. We will provide updates and ensure that your issue is resolved promptly.
- What measures do you take to prevent future product issues?
ANSWER: We continually review customers feedback to identify areas for improvement. Your feedback is invaluable in helping us secure product quality and customer satisfaction.
REGISTRATION
1.How do I register to become a KEDI distributor?
ANSWER:Â To register as a KEDI distributor, you can visit our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices nationwide to get the Application Form. Fill and sign the Application Form properly, pay the requisite registration fee and collect your registration kit package. Once your Application Form is submitted to the Head Office and your information is inputted into the system, you are successfully registered as a KEDI distributor. To get the contact of the nearest Training Centre (Branch Office), Service Centre or Regional Office or the contact of a registered KEDI distributor, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com.
2.What are the criteria for becoming a KEDI distributor?
ANSWER: To become a distributor, you must be aged 18 years old and above residing in Nigeria or have attained the age of majority in your country of residence. You can visit our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices nationwide to get the Application Form. Fill and sign the Application Form properly, pay the requisite registration fee and collect your registration kit package.
3.Where can I register?
ANSWER: You can register to become a KEDI distributor by visiting our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices to register. You can also contact any existing distributor you know or contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com.
4.Must I provide all the information on the Application Form?
ANSWER:Â All required information on the Application Form is mandatory and must be filled out correctly otherwise, your details will not be entered into the system. If your details are not inputted, your registration will not be completed and you will not be able to enjoy all the benefits accruable to a KEDI distributor.
5.How much should I pay to register as a KEDI distributor?
ANSWER: Currently the registration fee is N12, 000 Naira only and you will be given one set of registration KIT package which contains an Independent Distributor’s Manual, one Lapel Pin, one KEDI woven bag and one KEDI Membership ID card.
6.Who is a Sponsor?
ANSWER: A Sponsor is someone who introduces another individual to the KEDI business opportunity as a distributor, a Sponsor is also referred to as an Upline.
7.I got to know about KEDI business through a friend, but she did not encourage me to register. Now that I know more about the business and I am eager to join, can I choose a Sponsor?
ANSWER: A Sponsor is someone who introduces another individual to the KEDI business opportunity as a distributor. You can choose any Sponsor that can help you expand and grow your KEDI business. However, since you got to know about the business through your friend, it is advised that you notify her about your interest, and she will get you registered.
8.Can I change Sponsor?
ANSWER:Â No, you cannot change your Sponsor once you register as a KEDI distributor.
9.How many distributors can one sponsor?
ANSWER: There is no limit to the number of distributors one can sponsor in KEDI business.
10.What if I don’t want to sell products, can I still register?
ANSWER: Â Yes, you can still register. By registering to become a KEDI distributor you enjoy the benefit of buying products at Member Price (discount rate). You can also benefit from KEDI business after you build a chain of network.
11.How do I confirm my membership after registering as a KEDI distributor?
ANSWER: Â After submitting your Application Form, you can purchase the product at Member Price (discount rate) and you can verify your KEDI distributorship after one (1) month of registering by checking your details on KEDI CARE APP or contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com for verification.
12.Will I get any educative material after registration?
ANSWER: Yes. After registration, you will be given a registration KIT package which contains the KEDI Independent Distributor Manual. The KEDI Independent Distributor Manual contains detailed information about the Company’s products, business, Compensation Plan etc. We also provide numerous training video on KEDI CARE APP for distributors to learn about our products and business at their convenience.
13.How much do I need to invest when I become a KEDI distributor?
ANSWER: There is no particular amount that you must invest in the business. KEDI business is a multi-level marketing business and you have the privilege of controlling your business independently. You can earn commission by buying and selling the products and introducing others to join the business, the more people you introduce into the business and selling the products, the more you can earn.
14.How much can I earn as a KEDI distributor?
ANSWER:Â KEDI distributors have no earning cap. As a KEDI distributor, you have unlimited earning potential. The amount you earn depends on the efforts you put into the business. There are different sources of income in KEDI business. For example, you can earn Retail Profit, various types of bonus (Direct Bonus, Indirect Bonus, Leadership Bonus, Honorary Bonus), other awards and incentives etc.
15.What are the benefits of helping my downlines build their network?
ANSWER:Â When you help your downlines build their network, you will be able to earn Direct Bonus from your direct downlines and Indirect Bonus from your indirect downlines and upgrade your distributorship level faster. Â
16.Can I register a person from a different country?
ANSWER: Yes, you can sponsor someone wishing to register in a different country.
17.Can I get a receipt after registration?
ANSWER:Â The Application Form used for the registration is in triplicate, the applicant copy (pink copy) which belongs to the distributor serves as the receipt.
18.Can I correct my registration information that was wrongly entered into the system?
ANSWER: Yes, after your data is entered into the system, you can apply to change your name (only to add another word or correct spelling mistake) and phone number. You can do that by filling the Distributor Information Update Request Form, attach a scanned copy of your KEDI Membership Card and submit the Application Form to our Customer Care Department. You can also apply for correction by sending an email to our Customer Care Department on kedi.customercare@gmail.com or customercare@kedihealth.com.
19.Can my Application Form be processed if I make mistake on the KEDI number, Sponsor’s KEDI number or Placement’s KEDI number on the Form?
ANSWER: No, your Application Form will not be processed if either the KEDI number, Sponsor or Placement information on the Application Form is incorrect.
20.Can I use my KEDI Membership Card anywhere in the world?
ANSWER: Yes, you can use your KEDI Membership Card anywhere in the world to transact KEDI business. Your KEDI Membership Card entitles you to buy KEDI products at Member Price (discount rate) and accrue Point Value (PV) and Bonus Value (BV) respectively on those orders. Any point you earn in another country will be added to your KEDI network account at the end of the month.
21.Can I continue my KEDI business if I move to another country?
ANSWER: Yes, you can continue your KEDI business even if you move to another country as you will be able to continue operating your KEDI business in your new location.
22.Can I reapply to become a KEDI distributor?
ANSWER: Yes, after six months of the termination of one’s distributorship, the person can reapply in writing for a new distributorship which is subject to the Company’s approval.
23.Can I register on KEDI website?
ANSWER: Currently, you cannot register on our website. You can register to become a KEDI distributor by visiting our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices to register. You can also contact any existing distributor you know to do the registration. To get the contact details of our existing distributor or location of our offices, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com.
- Can I register on KEDI APP?
ANSWER: Currently, you cannot register on our APP. You can register to become a KEDI distributor by visiting our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices to register. You can also contact any existing distributor you know to do the registration. To get the contact details of our existing distributor or location of our outlets, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, Â kedi.customercare@gmail.com.
Â
Â
DISTRIBUTORSHIP RELATION QUESTIONS
DISTRIBUTORSHIP TERMINATION
- Can I terminate my distributorship?
ANSWER:Â Yes. Distributors can voluntarily terminate their distributorship by submitting a signed written notice stating the reasons to the Customer Care Department. The Company can also initiate involuntary termination for violation of Company policies.
- What are the types of distributorship termination?
ANSWER:Â In KEDI business, there are two types of distributorship termination:
a. Voluntary: Termination initiated by the distributor.
- b. Involuntary:Termination initiated by the Company.
- Can I register again after my distributorship is terminated?
ANSWER:Â Yes, you can re-register after your distributorship termination but only after a mandatory six-month waiting period from the termination date and subject to a written approval from the Company.
- How long do I have to wait before re-registering?
ANSWER:Â Before you re-register, you have to wait for a minimum of six months during which you are not allowed to participate in any company-related distributorship activities.
- What happens if I register before the six-month period ends?
ANSWER:Â Early registration is a violation of the Company policy. If reported, the Company may enforce penalties including buying back of points and nullification of registration.
- What happens to my downlines after my distributorship termination?
ANSWER:Â Upon your distributorship termination, your downlines will be transferred to your immediate Upline or reassigned within the system to ensure seamless business continuity.
- How long does the termination process take?
ANSWER:Â Typically, the process takes at least one month to allow for reconsideration, document verification, clearances checks and confirmation from departments.
- Can the termination request be cancelled?
ANSWER:Â Yes. A voluntary termination request can be withdrawn within the one-month reconsideration period before final processing.
- What documents are required for voluntary termination?
ANSWER:Â The following are required for a voluntary distributorship termination:
– A written and signed termination letter
– A scanned copy of your KEDI Membership Card that matches system records
– A valid ID that corresponds with the details on your KEDI account.
- What verifications occur before the termination request is processed?
ANSWER:Â The Company will confirm that you have no outstanding borrowed products, unpaid bonuses, pending repayments or any unresolved business issues.
- What triggers involuntary termination?
ANSWER:Â Involuntary termination may occur due to non-compliance with company rules, unethical conduct, fraudulent activity or unresolved KEDI business issues.
- Will I receive final payments after termination?
ANSWER:Â Yes. Any outstanding bonuses or incentives earned prior to the termination will be paid before the termination is finalized.
- How do I request for termination?
ANSWER:Â To request for distributorship termination, simply submit an official letter to customercare@kedihealth.com, or kedi.customercare@gmail.com.
- What post-termination actions does the Company take?
ANSWER:Â After termination, the IT Department freezes your distributor account, revokes APP and system access, removes you from ongoing promos and reassigns your downlines.
- Can I terminate my distributorship if I have outstanding borrowed products or unresolved issues?
ANSWER:Â No. The termination process will be paused until all borrowed products are returned or paid for and all pending issues are fully resolved.
- Can termination affect my future business opportunities with KEDI?
ANSWER:Â Yes. Involuntary termination can restrict future registration opportunities. Voluntary termination, once approved and followed by the six-month waiting period, allows you to start afresh.
- What happens to my commissions and rank after termination?
ANSWER:Â Upon termination, you will forfeit all bonuses, commissions, ranks, and statuses associated with your terminated distributorship.
Â
SALES & TRANSFER OF DISTRIBUTORSHIP
- Can distributorship be sold or transferred?
ANSWER:Â Yes. However, the sale or transfer of distributorship is strictly controlled and requires formal Company approval before it can take effect.
- Who is eligible to sell or transfer a KEDI distributorship?
ANSWER:Â Only distributors in good standing and holding a minimum rank of Five Star Consultant can initiate a sale or transfer. A distributor in good standing has no disciplinary actions and no proven petitions filed against them.
- What is the first step in processing a sale or transfer of distributorship?
ANSWER:Â The distributor must submit a formal written application requesting Company approval. No sale or transfer can proceed without this initial approval.
- What documents are required for the process?
ANSWER:Â The following documents are required for the process:
– A formal written application for approval
– A duly stamped Sale and Purchase Agreement form signed by the both buyer and seller. This document must be submitted to the Company for official filing and processing.
- How does the Company determine if the buyer is qualified?
ANSWER: The Company evaluates the prospective buyer by reviewing:
- Their intentions for acquiring the distributorship
- Their compliance and conduct history
- Their alignment with Company policies and values
Â
- What is the priority order for a preferred buyer?
ANSWER: KEDI follows the preference order below when considering eligible buyers:
- First priority: The distributor’s immediate sponsor
- Second priority:Any upline distributor
- Third priority: One of the direct downline distributors sponsored by the distributor
- Fourth priority: One of the distributors in KEDI with the rank of Director and above.
Â
- Can I transfer my distributorship without selling it?
ANSWER: Yes. Distributors ranked Director and above may apply to transfer their distributorship to an immediate family member without treating it as a sale. If the transfer is to a non-family member, the process will be handled as a sale.
- Can I transfer my distributorship to a non-family member?
ANSWER: No, you cannot transfer your distributorship to a no-family member. This process will be treated as a sale of distributorship.
- What happens to my bonuses after I sell my distributorship?
ANSWER: All bonuses generated by the distributorship will be paid directly to the new owner once the sale is fully completed and approved.
- What happens to the awards and recognitions attached to the distributorship?
ANSWER:Â Awards and recognitions will be transferred to the new owner if the new owner is at the same or higher level than the seller.
- What happens to the awards and recognitions attached to the distributorship if the buyer is on a lower level?
ANSWER:Â If the new owner is on a lower level, the awards and recognitions cannot be transferred.
- Can I rejoin the Company after selling my distributorship?
ANSWER:Â Â Yes. You can rejoin KEDI after one year from the official date of the sale. However, you will begin as a newly registered distributor.
- Can I rejoin under any Sponsor of my choice?
ANSWER:Â Yes. After the one year waiting period, you can choose to join under any Sponsor. However, you cannot reclaim your former distributorship status or benefits.
- Will my downlines be affected by the sale?
ANSWER:Â No. All downlines remain in the same leg and automatically fall under the new owner, ensuring smooth business continuity.
- What if I sell my distributorship but still want to remain connected to the business?
ANSWER:Â You must wait one year before rejoining, and you will return as a new distributor with no previous distributorship benefits retained.
- Can a distributorship be sold to change sponsorship lines?
ANSWER:Â The Company strongly discourages using distributorship sales to manipulate sponsorship structures. All such transactions will be strictly reviewed to prevent misuse or manipulation of the sponsorship structure.
- Can the Company reject my sale or transfer request?
ANSWER:Â Yes. The Company reserves the right to reject any sale or transfer request and is not obligated to provide a reason.
- How long does the approval process take?
ANSWER:Â Processing time varies depending on:
- Review of the distributor’s standing
- Verification of the buyer’s qualifications
- Documentation completeness
While there is no fixed timeline, prompt submission of accurate information helps speed up the process.
- Can I begin training the buyer before approval?
ANSWER:Â No. The buyer is not officially recognized as the owner until the Company approves the sale and the Sale and Purchase Agreement is filed and approved.
- Can I withdraw my request to sell after submitting it?
ANSWER:Â Yes. You may withdraw your request if the sale has not yet been approved or finalized. Once approved and documented, the sale becomes binding.
- Who do I contact to initiate the sale or transfer?
ANSWER: For inquiries about sale or transfer of distributorship, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
Â
CARD REPLACEMENT
1.How do I report my lost KEDI Membership Card?
ANSWER: You can report lost KEDI Membership Card to our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
2.How do I replace my lost KEDI Membership Card?
ANSWER: To replace a lost KEDI Membership Card, you need to visit the Customer Care Department at our Head Office, fill the requisite form, provide the applicant copy (pink copy) of your Application Form and other necessary documents, it is advised that you contact the Customer Care Department to confirm the document list before coming to our Head Office.
3.Can I still apply for card replacement if I cannot present the applicant copy (pink copy) of my Application Form?
ANSWER:Â In case you cannot present the applicant copy (pink copy) of your Application Form, we will require you to present a valid means of identification (NIN card or international passport) or a police and court affidavit report stating that your KEDI membership card is missing.
4.How do I make the payment for the KEDI Membership Card replacement?
ANSWER: You can make the payment either with cash, POS or bank deposit/transfer.
5.How long does the KEDI Membership Card replacement process take?
ANSWER:Â The KEDI Membership Card replacement process can be completed as soon as the required conditions are met.
6.Will my KEDI number remain the same or will it be changed when I am issued with a new KEDI Membership Card?
ANSWER:Â No, your KEDI number will be changed but your existing network will remain the same and will be transferred to your new KEDI number. You should use the new KEDI number for subsequent KEDI business transactions.
7.If I find my old KEDI Membership Card, can I still use it for my KEDI business?
ANSWER: No, you will not be able to use your old KEDI Membership Card (old KEDI number) to transact KEDI business as your entire network has been transferred to your new KEDI number.
8.Are there limits to the number of times I can apply for KEDI Membership Card replacement?
ANSWER: No, there is no limit as long as you meet the lost card replacement conditions.
9.How can I retrieve my KEDI number if I forget it?
ANSWER:Â To retrieve your KEDI number, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com and provide your full name as shown on your Application Form to enable us to generate your details.
10.How much does Membership Card replacement cost?
ANSWER: The cost to retrieve your Membership Card is one thousand naira (₦1,000.00).
11.Can I request for Membership Card replacement irrespective of my level?
ANSWER:Â Yes, Membership Card replacement is permissible to all KEDI distributors regardless of their status.
12.Can I assist my downline with Membership Card replacement?
ANSWER:Â No, Membership Card replacement requires filling of a new Application Form and signing on the form, all distributors who want to process card replacement need to come to Head Office in person. However, there are exceptions for some people who are unable to come to the Head Office due to health issues. Although, some extra documents may be required from such distributor.
- Does my distributorship level affect my Membership Card Replacement requirements?
ANSWER: Yes, Membership Card replacement requirements vary according to your status. Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for more information.
Â
ORDER FORM AND APPLICATION FORM
- What is Order Form?
ANSWER:Â Order Form is a standard printed form provided by KEDI which is used by distributors to purchase KEDI products and the Form is usually in triplicate. The applicant copy (pink copy) of the Form is to be kept by the distributor as receipt.
- What is Application Form?
ANSWER: Application Form is a standard printed form provided by KEDI used in collecting required information for distributor’s registration.
- What is the difference between Order Form and Application Form?
ANSWER:Â Order Form is used for purchase of products while Application Form is used for membership registration.
- Can I edit my Application Form or Order Form after submission?
ANSWER:Â No, you cannot edit your Application Form after submission unless the information provided is wrong and the form cannot be processed. If form is duly processed and data is entered into system, only request on updating name (adding a word or correct spelling mistake) and phone number can be granted.
- Are KEDI Order Forms and Application Forms free?
ANSWER:Â Service Centre Owners and Regional Managers are expected to purchase the Order Form and Application Form booklet from the Company and give it to other distributors or customers who want to register or purchase products for free. Distributors and customers who visit our Training Centres (Branch Offices) for registration and purchase of products can also collect the Form free.
- What can prevent my Order Form or Application Form from being processed? Â
ANSWER: Your Order Form or Application Form will not be processed if the information provided in the form is incorrect or your payment is incomplete.
- What do I do when I find out that my Order Form or Application Form was not recorded?
ANSWER:Â If you find out that your Order Form or Application Form was not recorded, you can visit the Head Office, Training Centre (Branch Office), Service Centre or Regional Office where you submitted the Form to lay a complaint.
8.How long does it take the Company to process the data of the Order Form or Application Form?
ANSWER: Once the form/data is received by the Company, our IT Department will take about 48 hours to process the form/data.
9.Why does the Company record the data of the Order Form and Application Form electronically?
ANSWER:Â Recording the data of the Order Form and Application Form electronically by inputting the data into our system enables us to store the record safely and access the information easily.
- Who do I contact for Form (Order Form or Application Form) related issues?
ANSWER: For Form related issues, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
Â
ERROR FORMS
- What is Error Form?
ANSWER: An Error Form is a form that cannot be entered into the system in a particular month due to errors and are kept aside by the Company until the Company is able to resolve them. Errors on Forms can affect one’s bonus, status upgrade and promo qualification etc.
- How do I know that I have Error Form?
ANSWER: When your bonus amount is lower than expected, when your distributorship level does not upgrade as expected or when you are not winning promo as expected, there is likelihood that you have Error Form. You can verify it on KEDI CARE APP or contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to confirm.
- What are the common errors in Error Form?
ANSWER: Wrong KEDI Member Code in the Application Form; Wrong Placement and Sponsor information in the Application Form; Unregistered KEDI ID No. is written in the Order Form; The KEDI ID No. doesn’t match the name in the Order Form.
- How do I submit my Error Form for correction?
ANSWER: Error Form correction request can be attended to by our staff at IT Department, Marketing Department or Customer Care Department. If you do not know the contact details of an officer who you can contact directly, simply contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- Is there a deadline for the submission of Error Form?
ANSWER:Â Error Form correction period is from 12th to 30th every month. Forms submitted within this period will be corrected in the same month and correct information will be reflected in the following month. However, Forms submitted from 1st to 11th will be resolved in the following month.
- How do I find out the exact reason for my unprocessed form?
ANSWER:Â To find out the reason for your unprocessed forms, contact Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com with a screenshot of your Order/Application Form and Summary Sheet.
- How long does it take to correct the information on an Error Form?
ANSWER: Â As long as the information provided is correct, information on an Error Form can be corrected immediately. However, the correct information will only be reflected after the next bonus day.
- How do I reduce errors on Forms?
ANSWER: Always fill the Application Form and Order Form carefully to avoid common mistakes, submit both Application Form and Order Form together for new registered member, implement double checking procedures, guide your downlines on how to properly fill the Forms.
9.How do I know the error on my Error Form has been corrected?
ANSWER:Â You can verify error correction by contacting Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com with the details of your Order/Application Form.
- What’s the difference between Error Form and Non-entry Form?
ANSWER: After close of Achievement and before bonus calculation, any Form (Application Form or Order Form) that cannot be entered into system due to errors are called Non-entry Form. The Company will spend time to resolve the errors on these Forms before bonus calculation deadline, if the errors cannot be resolved before the deadline, the Forms will be recorded as Error Form. An Error Form is a form that cannot be entered into the system in a particular month due to errors and are kept aside by the Company until the Company is able to resolve them. Errors on Forms can affect one’s bonus, status upgrade and promo qualification etc.
Â
ACHIEVEMENTÂ
1.What is Achievement?
ANSWER:Â Achievement is the total sales (products and registration) made by a distributor in his/her KEDI business in a particular period.
2.How do I submit my Achievement?
ANSWER: You can submit your Achievement to any of our Training Centres (Branch Offices), Service Centres, Regional Offices or our Head Office and your Achievement will be processed.
3.What happens if I do not submit my Achievement?
ANSWER: If you do not submit your Achievement, your purchase record/sales record will not be recorded in the Company’s system, and you will not be able to earn the commission/bonus for that particular month, it also affects your distributorship upgrade and promo qualification if any.
4.Is there a timeframe for the submission of Achievement?
ANSWER: Yes, Achievement should be submitted in line with the timeframe as stipulated by the Company. Distributor’s Achievement documents (Order Form & Application Form) must be submitted to any of our Training Centres (Branch Offices), Service Centres, Regional Offices or our Head Office before the end of each month.
- When is the closing date for Achievement submission?
ANSWER: Achievement submission is closed on the last working day of every month.
- As a Service Centre Owner/Regional Manager submitting Achievement, how long will it take the Company to verify the payment?
ANSWER: Payment confirmation is done immediately as long as the payment has been paid to the Company’s account.
- As a Service Centre Owner/ Regional Manager, what can prevent my Achievement from being processed?
ANSWER:Â Incomplete payment or non-confirmation of payment can prevent your Achievement from being processed.
- What does the term “Achievement Processing” mean?
ANSWER: In KEDI business, Achievement Processing means the business transactions between distributors and the Company. It includes a series of processes such as submission of Achievement, input of the Achievement data to system, confirmation of payment etc.
- Does KEDI process Achievement on weekends and public holidays?
ANSWER:Â No, Achievement is processed on weekdays only.
- What are the procedures to process Achievement at KEDI Head Office?
ANSWER:Â Upon receiving the Achievement, our Finance Department will confirm the payment. After payment confirmation, the Achievement information will be inputted into the system and then the distributor can go to our Warehouse to collect products.
- Does Achievement submission time vary from one Training Centre/Service Centre to another?
ANSWER: Yes. However, all Achievement submissions are closed on the last working day of the month.
Â
TRAINING CENTRE/SERVICE CENTRE/REGIONAL OFFICE RELATED QUESTIONS
- What is KEDI Training Centre?
ANSWER: Training Centres are offices set up and owned by the Company to help distributors transact their KEDI business with ease. Training Centres are also known as Branch Offices and they sell KEDI products, organize seminar/training, collect Achievement and supply products to all Service Centres/distributors in the region. Distributors cannot collect bonus in Training Centres. Â
- What is KEDI Service Centre? Â
ANSWER:Â KEDI Service Centres are outlets set up and operated by authorized KEDI distributor for the sale of KEDI products and the promotion of KEDI business which includes, but not limited to organizing seminars/training, registering new members, collecting Achievement, paying bonus and supplying products/promo items etc.
- What is KEDI Regional Office?
ANSWER: KEDI Regional Offices are outlets set up and operated by authorized KEDI distributors. Regional Offices perform all the functions of a Service Centre and Training Centre in the region.
- How do I locate KEDI Training Centres (Branch Offices)?
ANSWER: You can locate KEDI Training Centres (Branch Offices) by checking the contact details on our website www.kedihealth.com or by visiting the service page of KEDI CARE APP. Alternatively, you can contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to obtain the contact details of our Training Centres (Branch Offices).
5.What should I do if KEDI Training Centre (Branch Office) fails to process my Application Form/Order Form?
ANSWER:Â If such happens, please take the applicant copy (pink copy) of your Application Form/Order Form to the KEDI Training Centre (Branch Office) and make an official complaint.
- What are the criteria for opening a Service Centre?
ANSWER:Â Distributors who want to apply to open a Service Centre and become a Service Centre Owner must meet the following criteria:
- Distributor must have attained a minimum distributorship level of Six (6) Star Consultant;
- The distributor’s average TNPV for a period of six (6) months in the year of applying must not be less than 2500PV;
- The distributor must be a respectable person in the society with a valid identity card e.g. international passport, driver’s license, national identity card or permanent voters’ card;
- The distributor must not have any membership with any other Multi-Level Marketing (MLM) or network marketing company;
- The distributor must submit a written application to the Company; the written application should contain all relevant information as required by KEDI Healthcare at the point of the application;
- The distributor must have a physical office which has a place for training new members, for carrying out all other KEDI business transactions as a Service Centre Owner and there should be no other existing Service Centres located within 2 kilometers from this office;
- The distributor must pay the Service Centre Opening Deposit by placing a product order from the Company in the minimum sum of One Million Naira (₦1,000,000.00) at the point of opening;
- The distributor must have provided all information required by the Company for the opening;
- He/she must have a Distributor (Eight Star Consultant and above) as a guarantor and complete the Guarantor Form provided by the Company;
- The distributor must be in good standing with KEDI Healthcare. Good standing here means that the distributor has no fraudulent record or petition against him/her and the distributor has not been subjected to any disciplinary action by the Company;
- Upon the opening of the Service Centre, the Service Centre Owner must be able to make a minimum monthly sale of One Million Naira (₦1,000,000.00) in his/her Service Centre. The minimum monthly sale will be reviewed by the Company from time to time and communicated to the Service Centre Owner in writing or by any other usual means of communication;
- Upon the opening of the Service Centre, the Service Centre Owner must organize at least one mega seminar in the region quarterly, this can be achieved by organizing it alone or cooperating with other Service Centre Owners.
Â
You are advised to contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to confirm the opening criteria details always.
Â
- What are the criteria for opening a Regional Office?
ANSWER: Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for the opening criteria details.
- What are the benefits of owning a Regional Office?
ANSWER: Owning a Regional Office not only helps with the growth and expansion of your KEDI business but also allows you to benefit from earning extra 1% commission on the submitted Achievement as the Regional Office shop commission.
- What are the benefits of owning a Service Centre?
ANSWER:Â Owning a Service Centre not only helps with the growth and expansion of your KEDI business but also allows you to benefit from earning extra 5% commission on the submitted Achievement as management fee (shop bonus) after fulfilling certain conditions.
10.Can Service Centre ownership be terminated?
ANSWER: Yes. The Company may withdraw the Service Centre license under different conditions according to the provisions provided in the Service Centre Agreement.
11.Can Regional Office ownership be terminated?
ANSWER: Yes. The Company may withdraw the Regional Office license under different conditions according to the provisions provided in the Regional Office Agreement.
12.Can products be supplied to Regional Offices from KEDI Training Centres (Branch Offices)?
ANSWER: No. Training Centres (Branch Offices) cannot supply products to Regional Offices because Regional Offices operate like Branch Offices hence, their products are supplied by KEDI Head Office directly. Â Â Â Â Â Â Â
13.What should I do if the Service Centre or Regional Office fails to process my Application Form/Order Form?
ANSWER: If such happens, please take the applicant copy (pink copy) of your form to the Service Centre or Regional Office and make an official complaint.
- How do Service Centres get the promo list?
ANSWER: As a Service Centre Owner, you can get the promo list by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- How do I officially close my Service Centre/Regional Office?
ANSWER: To close your Service Centre/Regional Office, write to the Company and follow the requisite closure process. Â Â
- Can I own a Service Centre and a Regional Office at the same time?
ANSWER: Yes, this can be achieved. A Service Centre can always be upgraded to a Regional Office subject to application and complying with the requisite conditions. Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for information about the criteria and procedures.
- Can I run a full body check at any Training Centre/Service Centre?
ANSWER: You cannot run a full body check at any of our Training Centres. However, some of our Service Centre Owners are Medical Practitioners and are licensed to run such tests/check. Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to be referred to any of our independent distributors or Service Centre Owners who are licensed Medical Practitioners.
Â
SERVICE CENTRE TRANSFER
- What is Service Centre Transfer?
ANSWER: Service Centre Transfer is an act of moving a KEDI distributor from his/her present Service Centre to another Service Centre.
- How do I apply for a Service Centre Transfer?
ANSWER: Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for the details. Â Â Â Â Â
- Can I submit my Service Centre Transfer request via email?
ANSWER: Yes, you can. The Service Centre Transfer request can be sent to our Customer Care Department on customercare@kedihealth.com OR kedi.customercare@gmail.com.
- Do I need to pay any fee for Service Centre Transfer?
ANSWER:Â No. Service Centre Transfer is absolutely free.
- How long does it take for Service Centre Transfer to take effect?
ANSWER: There is no specific timeframe for Service Centre Transfer to take effect. Usually, the Service Centre Transfer will be completed before the next Bonus Day.
- How many times can I request for a Service Centre Transfer in a year?
ANSWER: There is no specific limit on the number of times you can request for a Service Centre Transfer in a year. You can request for a Service Centre Transfer as long as the transfer will facilitate easier KEDI business transaction. However, you cannot apply for a Service Centre Transfer twice in a particular month. Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
- How soon can I reapply for Service Centre Transfer?
ANSWER: You can reapply for Service Centre Transfer any time after the conclusion of the monthly Achievement. However, you cannot apply for a Service Centre Transfer twice in a particular month.
- Can I use other means of identification such as my NIN card, international passport to apply for Service Centre Transfer if I lost my KEDI Membership Card?
ANSWER:Â Yes, you can. We can consider processing the request by using a valid identity card (NIN card, international passport) after proper verification. However, we advise you to apply for a replacement of your KEDI Membership Card.
- How will I know that my Service Centre Transfer request has been granted?
ANSWER: You can view and confirm your new Service Centre status on your Bonus Slip or on KEDI CARE APP after Bonus Day.
- Is there a specific timeframe to submit the Service Centre Transfer request?
ANSWER: Any Service Centre Transfer request is expected to be submitted before or during the Achievement processing and Bonus payment period.
- Can I request for bulk Service Centre Transfer?
ANSWER: Yes. As a Service Centre Owner, you can request for bulk Service Centre Transfer. Contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for requirements for bulk Service Centre Transfer.
- Is it compulsory to fill the Service Centre Transfer Form for individual Service Centre Transfer?
ANSWER:Â Yes. You need to fill the form and provide us with the necessary document/information that will enable us effect the transfer.
- What are the requirements for applying for Service Centre Transfer?
ANSWER: To apply for Service Centre Transfer, you need to provide some documents and information, fill and sign the Service Center Transfer form.  Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com  for more information regarding Service Centre Transfer.
- Must I transfer my Service Centre if I relocate to another city?
ANSWER: It is not necessary as long as the change of location does not affect your bonus collection and promo prize distribution. Distributors can submit Achievements to any Service Centre of their choice, but they can only collect bonus and promo prize from their registered Service Centre.
- After I open my own Service Centre, can I transfer all my downlines to my newly opened Service Centre?
ANSWER: Yes, you can achieve this by applying for bulk transfer. Bulk transfer of downlines to a new Service Centre must get consent from the Service Centre Owner of the old Service Centre.
- What will happen if the Service Centre I registered under is closed by the Company?
ANSWER: When a Service Centre is closed, all downlines/distributors registered under that Service Centre will be transferred to the Head Office, pending when such downlines/distributors initiate their own individual transfer request to transfer to another Service Centre of their choice.
Â
PLACEMENTÂ
- What is Placement?
ANSWER: All KEDI distributors are allowed to place new distributors who are introduced by himself/herself under any of his/her downlines. The distributor is entitled to the Direct Bonus generated by DBV of the new distributor in the first month. The DBV of the new distributor belongs to the placed distributor from the following month.
- Can I do Placement for a distributor in another network?
ANSWER:Â No, you can only do Placement for a distributor in your own network.
- Who earns the bonus of the new distributor in the month of registration?
ANSWER: The distributor whose KEDI details appears on the Placement column on the Application Form known as the Placement of the new distributor will earn the Direct Bonus of the new distributor in that particular month of registration. The Direct Bonus of the new distributor belongs to the placed distributor from the following month.
- What is an Invalid Placement in KEDI business?
ANSWER:Â An Invalid Placement is a Placement that is not in the same network of the Sponsor. Â The Placement can either be the Sponsor himself/herself or the Upline of the Sponsor.
- Why is it impossible to move downlines from one leg that is over balanced to another leg that is less balanced?
ANSWER:Â It is not possible because it amounts to change of Upline/Sponsor which is prohibited in KEDI business.
Â
PRINT OUT
- What is Print Out?
ANSWER: Print Out also known as Team Performance is a slip that contains detailed information of a distributor’s entire network. It shows the layer of his/her network legs, information of downlines, sales record of each downline and the entire network.
- Where can I get my Print Out?
ANSWER: Â You can view your Print Out and download it on KEDI CARE APP or visit our Head Office to request for your Print Out. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to request for a copy and it will be sent to your mailbox. Service Centre Owners can view and download their Print Out on KEDI CHECKER.
- Can the Company send my Performance Print Out to my email?
ANSWER:Â Yes. Contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com and provide your email address and KEDI number.
- Can I view the performance of my downlines using my own Print Out?
ANSWER:Â Yes. Your Print Out contains detailed information about the performance of your entire team.
- What kind of information can I view on my Print Out?
ANSWER: A Print Out usually contains information of your status, downlines’ status, details of each downline (name, KEDI number, his/her Upline, Placement etc.), the generation relation between the Uplines and the Downlines, the PPV, CPPV, GBV, TNPV, CPV and CBV.
- What are the differences between Print Out and Bonus Slip?
ANSWER: Print Out provides information about your team performance over a period of time while Bonus Slip contains information about your monthly earnings.
- Must I reach a certain distributorship level before I can request my Print Out?
ANSWER: No, there is no level requirement for requesting a Print Out. As a KEDI distributor, you are eligible to request your Print Out regardless of your distributorship level.
- Can I request for my Print Out during the weekends or public holidays?
ANSWER: Since our offices are usually closed for business on public holidays and weekends, it is best to make such requests on weekdays. However, you can always access your Print Out on KEDI CARE APP anytime anywhere after logging in your account.
- Is Print Out important in KEDI business?
ANSWER: Yes. Knowing the performance of yourself and your entire network is key to your KEDI business. Print Out enables you to keep an up-to-date record of this information.
- Can I view my Print Out on KEDI CARE APP?
ANSWER: Yes, you can view your Print Out on KEDI CARE APP.
- How can I learn how to read and interpret Print Out?
ANSWER: You can attend Foundation Training at our Training Centres, or watch the Foundation Training webinar on KEDI CARE APP or ask your Upline to learn how to read and understand teamwork and Print Out. Â
- Who can help me interpret my Print Out?
ANSWER:Â Kindly contact your Sponsor/Upline to help you interpret your Print Out. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com
Â
BONUS
- What is Bonus Value (BV)?
ANSWER: Bonus Value (BV) is the value the Company assigns to each product and it is used to calculate the distributors’ bonus/commission. The Bonus Value is calculated in US Dollars.
- What is Point Value (PV)?
ANSWER: Point Value (PV) is the value the Company assigns to each product and it is used to determine distributors’ status and benefits.
- What is Direct Bonus?
ANSWER:Â Direct Bonus is the bonus a distributor receives on his/her direct BV in a specific month.
- What is Indirect Bonus?
ANSWER:Â Indirect Bonus is the bonus a distributor receives on his/her indirect BV in a specific month.
- What is Leadership Bonus?
ANSWER:Â Leadership Bonus is the total bonus earned from the GBV of a distributor with the same status as him/her.
- What is Honorary Bonus?
ANSWER: Honorary Bonus is the total bonus earned by the honor-titled distributors who share 5% of the global turnover of the Company.
- What is SSD?
ANSWER: SSD represents Same Status Distributor. It refers to a distributor in your downlines’ network with the same status as you.
- Can I earn bonus from my Same Status Distributor?
ANSWER: Yes, you can earn Leadership Bonus from your Same Status Distributor (SSD) provided the required conditions are met.
- What is Personal Point Value (PPV)?
ANSWER: This is the total PV of the products purchased directly from the Company by a distributor with his/her own KEDI number in a specific month.
- What is DPBV?
ANSWER: DPBV stands for Deduct Personal Bonus Value. Distributors with Five Star Consultant status and above must fulfil their PPV every month to qualify for the bonus of corresponding status. A distributor can either choose to fulfil this requirement by buying products with their KEDI number directly or leave it for the Company to deduct from his/her Bonus. If a distributor does not buy or does not buy the complete required monthly PPV, the Company will deduct the balance of the required PPV from the distributor’s bonus and after the deduction, the distributor is entitled to collect the corresponding DPBV products.
- What is Cumulative Point Value (CPV)?
ANSWER:Â Â Cumulative Point Value (CPV) is the accumulated Point Value of a distributor and all his/her downlines since registered.
- What is Total Network Point Value (TNPV)?
ANSWER: Total Network Point Value (TNPV) is the total PV generated by a distributor’s network in a specific month.
- What is Group Bonus Value (GBV)?
ANSWER:Â Group Bonus Value (GBV) is the difference between the total network BV of a distributor generated in a specific month and the total network BV generated by his/her same and higher status downlines distributors in that specific month. (GBV=X-Y, X=TNBV, Y= total network BV generated by his/her same and higher status downlines distributors).
- What is Retail Profit?
ANSWER:Â Retail Profit is the margin between the price at which a distributor purchases the products (Member Price) and the price at which these products are sold to non-members (Retail Price).
- What is the meaning of LSB on Bonus Slip?
ANSWER:Â LSB on Bonus Slip means Leadership Bonus.
- Is Bonus paid on Personal Point Value (PPV)?
ANSWER:Â No. Bonus is paid on Bonus Value (BV).
- How is Bonus calculated?
ANSWER: In KEDI, distributor’s Bonus is calculated electronically with our system based on distributor’s sales performance and distributorship status.
- What are the factors that determine the amount of one’s Bonus?
ANSWER: In KEDI, distributor’s Bonus is determined by his/her distributorship status and the number of sales generated by his/her network in a specific month.
- How often does KEDI pay Bonus to her distributors?
ANSWER: In KEDI, Bonus is paid once monthly.
- When do I get my Bonus?
ANSWER:Â The Bonus will be paid from the 10th day of the following month.
- Can the Company pay my Bonus directly into my bank account?
ANSWER:Â Â Bonus is paid into the bank account of Service Centre Owners. Distributors who register under a particular Service Centre can go and collect their Bonus from the Service Centre where they registered.
- What am I supposed to do to collect my Bonus?
ANSWER:Â To collect your Bonus, visit your Service Centre and present your KEDI Membership Card as a proof of ownership.
- Can someone collect my bonus on my behalf?
ANSWER:Â Bonus can be paid to a distributor as long as he/she presents his/her KEDI Membership Card as a proof of ownership.
- Is there a deadline for requesting Bonus Slip?
ANSWER: There is no specific deadline for requesting a Bonus Slip, your Bonus Slip should be provided to you when you collect your bonus/commission.
- I can’t remember the last time I collected my Bonus; can I get my record?
ANSWER: Yes, you can. You can check your Bonus details on KEDI CARE APP after logging into your distributor account. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to check.
- How do I know the actual amount of Bonus I was paid by KEDI?
ANSWER: You can check your bonus details on KEDI CARE APP or in your Service Centre/Regional Office. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to help you check.
- What do I do if the Bonus paid to me is not correct? Â
ANSWER: Â If you notice any discrepancy in the Bonus you received, you can lay a complaint within fourteen (14) days from the date of receiving the Bonus by contacting our Customer Care Department on +2349037400000 +2349060003695, and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- What do I do if my Service Centre or Regional Office refuses to pay my Bonus?
ANSWER:Â If your Service Centre or Regional Office refuses to pay your Bonus, you can lay a complaint by contacting our Customer Care Department on +2349037400000 +2349060003695, and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- Can I collect Bonus for my downlines if I present my Print Out instead of the KEDI Membership Card of my downlines?
ANSWER:Â No, you will need to present the KEDI Membership Card of your downlines if you intend to collect Bonus on their behalf.
- Do I need to visit KEDI Head Office to collect my Bonus?
ANSWER: We transfer Bonus of all distributors under a particular Service Centre to the bank account of the Service Centre Owner. You can visit the Service Centre where you registered to collect your Bonus. If you are a Service Centre Owner, your Bonus will be paid to you via bank transfer. If you registered under Head Office, you need to visit the Head Office to collect your Bonus.
- What happens if I fail to purchase my monthly DPBV product?
ANSWER: The Five Star Consultant and above must fulfil his/her PPV every month to be qualified for the bonus of corresponding status. A distributor can either choose to fulfil this requirement by buying products with their KEDI number directly or leave it for the Company to deduct from his/her Bonus. If a distributor does not buy or does not buy the complete required monthly PPV, the Company will deduct the balance of the required PPV from the distributor’s bonus and after the deduction, the distributor is entitled to collect the corresponding DPBV products.
- Will I be denied access to my entire Bonus for the month if I fail to purchase my monthly DPBV?
ANSWER: No. Unlike other Network Marketing Companies, KEDI will not withhold your Bonus even if you fail to purchase the monthly DPBV.
- Must I collect products that are equivalent to the same naira value of my DPBV?
ANSWER: Yes, you need to collect the products with same naira value of your DPBV instead of same Point Value. If the value of the products you want to collect exceeds the same naira value of your DPBV products, you need to pay for the difference.
- How can I request my DPBV products?
ANSWER: You need to make a request through your Service Centre or contact KEDI Finance Department.
- Can I add money to my DPBV products to get other products?
ANSWER: Yes, you can always add money to your DPBV value to enable you select products of your choice.
- Can I convert DPBV to money?
ANSWER: No, DPBV cannot be converted to money, you can only use it to collect products.
- How is DPBV naira equivalent calculated?
ANSWER: DPBV naira equivalent is calculated using KEDI current exchange rate. You can contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for more information on DPBV calculation.
- Is there a deadline for requesting for DPBV collection?
ANSWER: There is no deadline for requesting for DPBV collection.
- How can I request for my Service Centre Bonus Slip?
ANSWER: Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com with your Service Centre number and the email address you want the Bonus slip to be sent to.
- Can my downline collect DPBV on behalf of my Service Centre?
ANSWER: No, the Service Centre Owner needs to visit the office and do the collection by himself/herself. The Service Centre Owner can however, collect DPBV products on behalf of the downlines if authorized by them.
- How can I collect my bonus from the Head Office if I stay outside Lagos?
ANSWER: Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to request for bonus collection.
- Can I collect my bonus without KEDI CARD?
ANSWER: A distributor cannot receive their Bonus without presenting their KEDI Membership Card as proof of ownership and completing the Bonus Payment Request Form.
- Can I request for Bonus payment from the Head Office without filling out anyform?
ANSWER: You need to fill out the Bonus Payment Request Form for bonus collection, the payment can either be in cash or via bank transfer.
Â
PROMO
- What is a promo?
ANSWER: A promo (promotion) is a special marketing campaign designed by KEDI to reward customers and distributors. It involves sales incentives, prizes, discounts etc.
- What types of promos are offered by KEDI?
ANSWER: KEDI offers various types of promos to reward distributors subjected to the management’s decision at a particular time;
- How do I claim my promo prize?
ANSWER: To claim your promo prize, visit your registered Service Centre with your KEDI Membership Card.
- Can my downline collect my promo prize for me?
ANSWER: Promo prizes must be claimed by the member whose name is on the list, using a valid KEDI Membership Card as proof.
- Can non-members participate in the promos?
ANSWER: Non-members can register to participate in certain promos. However, some promos are specifically for existing members. Some promotions allow both new and existing members to join. Always read the promo conditions carefully to understand the eligibility.
- Can I participate in multiple promos at once?
ANSWER: It depends on the promos running at the time. Some promos allow concurrent participation, while others have exclusive conditions. Contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com,  kedi.customercare@gmail.com to verify if you can participate in multiple promos simultaneously.
- How do I know if I qualify for a promo prize?
ANSWER: Visit your Service Centre or contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com,  kedi.customercare@gmail.com for verification of your eligibility for any promo prize.
- Can I check my promo qualification status on KEDI CARE APP?
ANSWER: Currently, KEDI CARE APP does not have a feature to check promo qualification. Contact your Service Centre or our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com,  kedi.customercare@gmail.com for promo qualification confirmation.
- Can I convert my promo prize to cash?
ANSWER:Â No, promo prizes such as cars, travel awards, products or physical gifts cannot be converted into money. They must be collected as specified in the promo terms.
- How can I stay updated on KEDI promotions?
ANSWER: Regularly check the KEDI CARE APP, official website and all our social media platforms for promo announcements.
- Are there deadlines for participating in promos and collecting prizes?
ANSWER: Yes, every promotion has specific commencement and validity dates for participation and prize collection. Missing these deadlines typically results in promo disqualification and prize forfeiture.
- What happens if I miss a promo deadline?
ANSWER: Failure to meet deadlines means losing eligibility for rewards. It’s important to act within the given timelines.
- Who do I contact for promo questions or claims?
ANSWER: For promo questions and claims you can contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
Â
KEDI APP RELATED QUESTIONS
- How do I download KEDI APP?
ANSWER: You can download KEDI APP on our website www.kedihealth.com or scan any KEDI APP barcode wherever you see it. You can also search “KEDI CARE” on your APP store or Google Play store to download.
- What information can I get from the KEDI APP? Â
ANSWER: If you have not registered a user account on KEDI APP, you can enjoy unrestricted access to the Company’s product, event and promo information and Frequently Asked Questions. After you register a user account on the APP, you can watch training video, view and download your bonus details, performance information and Print Out, monitor and follow up on your KEDI business on the APP.
- If I am a registered distributor, does that mean that I have an already registered user account on KEDI APP?
ANSWER: No, you will need to register a user account separately on KEDI APP by using your KEDI ID number.
- How do I register a user account on KEDI APP?
ANSWER:Â After downloading and installing KEDI APP on your phone, you can follow the registration instructions on the APP to register your account.
- If I experience difficulties when using KEDI APP, what should I do?
ANSWER:Â If you experience any difficulty in using KEDI APP, note down the issues and contact our Customer Care Department for assistance on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- Can I use KEDI APP as a non-distributor?
ANSWER: Yes, you can download and use KEDI APP as a non-distributor. Nevertheless, you will not be able to access the exclusive features designed for distributors.
- Can I apply for Service Centre Transfer using KEDI APP?
ANSWER: No, you cannot apply for Service Centre Transfer on KEDI APP. Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to apply for Service Centre Transfer.  Â
- How do I update my KEDI APP?
ANSWER: Kindly search “KEDI CARE” on your APP store if you are an iPhone user or on your Google Play store if you are an Android phone user to update your KEDI APP.
- How do I change my password on the APP?
ANSWER:Â To change your password on KEDI APP, go to settings and click on password change, follow the instructions to change your password.
- Can I use my KEDI APP to access two KEDI ID numbers?
ANSWER: Yes, you can but you have to log out one account and log in the other account to access the information.
- What is Card Code Format Error on KEDI APP?
ANSWER: Card Code Format Error is the error message you will get when you input an incorrect code/information to the APP. Always ensure to input the KEDI NUMBER in the right format; there must be letter “KN” before the number e.g. KN123456.
- 12.What is “Share by” on the registration page and is this information compulsory?
ANSWER:  The name of distributor who shared this APP with you is your “Share by’. This information is necessary but not compulsory.
- What can I do if I did not receive verification code?
ANSWER:Â Make sure you have a good network connection but if you still do not receive a verification code, kindly contact our Customer Care Department for assistance on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.comÂ
- Should I login as a VISITOR or MEMBER?
ANSWER:Â If you are a distributor, log in as a MEMBER to enjoy all the exclusive features designed specially for KEDI distributors. If you are a non-distributor, simply sign up by providing us your information after which you can log in.
- How can I register my account as a Service Centre Owner?
ANSWER:Â You need to obtain a password by contacting our Customer Care Department with a copy of your KEDI ID CARD for assistance on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com. Â After that, you can log in your Service Centre Account using your SC No. and the password.
- How do I know when there is an update on KEDI APP?
ANSWER:Â If your phone is set to auto-update APPs, the APP will be upgraded automatically whenever a new version is published. Otherwise, you should visit Google Play store if you are an Android phone user or your APP store if you are using an iPhone, to check for updates. You can also contact our Customer Care Department for assistance on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- Can I change my email address after registration?
ANSWER: Yes, you can. Kindly contact our Customer Care Department for the requirements and follow the provided instructions to change your email on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- How can I view Branch Office / Training Centre details on KEDI APP?
ANSWER: Click on “SERVICE” on the APP homepage to view the addresses of our Head Office, Branch Offices / Training Centres as well as our Customer Care Hotline and digital media handles.
- I forgot my KEDI APP password, what can I do?
ANSWER: Kindly contact our Customer Care Department for assistance on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- Is the APP free to use?
ANSWER: Yes, KEDI APP is free to download and use.
- How do I update my profile information on KEDI APP?
ANSWER: To update your profile information, log in to your account and navigate to the profile or account settings. Edit the desired details and save the changes.
- Can I get trending news and activities on the App?
ANSWER: Yes, KEDI APP provides real-time updates on the Company’s news, promos, health tips, and various online and offline activities relevant to users and distributors. You will also receive updates about the latest happenings and events.
- Can I track my team progress on the APP?
ANSWER: Yes, distributors can track their team’s performance on KEDI APP.
- Can I access health tips and product information on the APP?
ANSWER:Â Yes, the APP includes detailed information about KEDI products to help you stay healthy and informed about their benefits. The APP also contains healthy tips to help you live healthy.
- Are there APP features to help me manage my business more conveniently?
ANSWER:Â Yes, KEDI APP includes several features designed to help you manage your KEDI business with ease. You can track your performance, monitor your downlines, check bonus updates, access product information, receive company announcements, and carry out essential business tasks directly from your mobile device. This makes it easier to stay organized, informed, and productive anytime, anywhere.
Â
SEMINAR/TRAINING RELATED QUESTIONS
- What are the benefits of attending KEDI Seminars/Training?
 ANSWER:  Some of the benefits of attending KEDI Seminars/Training are:
- You’ll gain in-depth knowledge about KEDI products, business and industry trends.
- You’ll be guided to develop essential skills for effective business management and swift growth.
- You’ll connect with other distributors, share experiences and build valuable business relationships.
- You’ll learn effective strategies and techniques that will help you grow your KEDI business and increase your earnings.
- What will I learn by attending KEDI Seminars/Training?
 ANSWER:  KEDI provides different kinds of Seminars/Training that meet the needs of her distributors. Different seminars/training cover different topics, you will not only learn about KEDI products and business, but also the requisite skills and knowledge to help you expand your KEDI business.
- Can someone who is not a registered KEDI distributor attend Seminars/Training?
ANSWER: Yes, anyone can attend KEDI seminars/training. We encourage distributors to invite their prospects to attend KEDI seminars. Some training are specially designed for registered distributors only.
- How much does it cost to attend KEDI Seminars/Training?
ANSWER: All Seminars/Training solely organized by the Company are totally free, you do not need to pay to attend.
- What are the days and time for KEDI Seminars/Training?
ANSWER: Seminars/Training organized in our Training Centres (Branch Offices) differ. However, we have a detailed timetable on our website, www.kedihealth.com, KEDI APP and all our social media platforms. Our Foundation Training and Product Training take place once every two months while our Leadership Training takes place once every quarter at our Training Centres nationwide.
- What is the age requirement for attending KEDI Seminars/Training?
ANSWER: There is no age requirement/limit for attending KEDI Seminars/Training.
- In case I need further explanations after Seminars/Training, who can I talk to?
ANSWER: You can request to see any Branch Staff, the Seminar/Training Coordinator, the Lecturer, or the person who invited you to the Seminar/Training.
- Are there exams at the end of the Seminars/Training?
ANSWER:Â No, there are no exams at the end of our Seminars/Training.
- Who is eligible to attend KEDI Seminars/Training?
ANSWER: The Company provides a wide range of Seminars/Training for different categories of distributorship level. You can choose the Seminar/Training that is suitable for your distributorship level and business.
- Do I have to come along with anything while attending Seminars/Training?
ANSWER: When attending Seminars/Training, come along with your writing materials and/or KEDI Independent Distributor Manual if you are a registered distributor.
- I have done training before with other Multi-Level Marketing (MLM) companies. Is there any need to attend KEDI’s Seminars/Training?
ANSWER: Yes, you need to attend KEDI Seminars/Training because the product information and the Compensation Plan of every MLM company differs. KEDI Seminars/Training are tailored to equip all our distributors with the knowledge of KEDI products, business and Compensation Plan information etc.
- What kind of Seminars/Training materials can I have access to?
ANSWER: Based on each Seminar/Training, there may be different Seminars/Training materials. Simply ask the Seminar/Training Coordinator for the available Seminar/Training material.
- Can I record or make videos of Seminars/Training sessions?
ANSWER: No, you cannot record or make videos of Seminar/Training sessions. In fact, you do not need to record the training as the Company provides webinars for all these training sections on KEDI APP. Distributors can watch the videos at their convenience after logging in their account.
- Can I request a copy of the Seminar/Training PPT after the Seminar/Training?
ANSWER: No, you cannot. All the PPT used for our Seminars/Training are strictly for official use only.
- Does the Company train people on how to use the Quantum?
ANSWER: No, the Company does not train people on how to use Quantum.
- As a Service Centre Owner/Regional Manager, how do I plan a Seminar/Training?
ANSWER: To plan a Seminar/Training, some of the things you should do are:
- Establish and clearly state the goals and objectives of the seminar.
- Choose an appropriate location.
- Choose a specific date and time.
- Get a lecturer.
- Prepare the Seminar/Training materials.
- Write down things to be done before, during and after the seminar.
17.How do I request for Seminar/Training support?
ANSWER:Â To request for Seminar/Training support, submit a detailed Seminar/Training proposal to the Company through our Marketing Department.
18.When should I submit a Seminar/Training support request to the Company?
ANSWER:Â Seminar/Training support request should be submitted to the Company at least one month before the Seminar/Training date.
19.When do I expect feedback for my Seminar/Training support request?
ANSWER: The Company usually gives feedback for Seminar/Training support request within one week of receiving the request.
20.What are the criteria for reviewing Seminar/Training support request?
ANSWER:Â In reviewing a Seminar/Training request, the following will be taken into consideration:
- Relevance and uniqueness of the seminar.
- Market target.
- Commitment and performance of the distributor.
- Achievability of the set goals and objectives of the seminar.
21.How can I learn more about Seminar proposal/Seminar support?
ANSWER: To learn more about Seminar proposal/Seminar support, kindly contact our Marketing Department.
- How can I apply for Service Centre Orientation Training?
ANSWER:Â Service Centre Orientation Training is compulsory for distributors who apply to open a Service Centre. A distributor is required to attend the Service Centre Orientation Training before his/her Service Centre opening is officially granted. The Regional Officer will communicate with you about the details when processing your SC opening application.
- Can an old Service Centre Owner apply for Service Centre Orientation Training?
ANSWER: Yes, it is possible. Kindly contact our Training Department or our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to book a seat.  What more? The Company organizes training from time to time for all Service Centre Owners. Old Service Centre Owners can participate in such training.
- What is the date and venue for Service Centre Orientation Training?
ANSWER: The training takes place at our Head Office once every month for different batches of newly-opened Service Centres. Kindly contact our Training Department to find out the exact date and time of the training for each month. You can also contact Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com. When you apply for SC opening, our Regional Officer will also send you the training schedule so you can pick the dates to attend the training.
- I registered in 2019 but travelled outside the country afterwards. I am back and want to continue the business, what can I do?
ANSWER:Â You can simply continue with the business from where you stopped. Start by attending seminars/training, buying products, selling products, bringing more people to join your KEDI business and earning rewards from multiple sources as long as you still remember your KEDI number. In the event that you do not remember your KEDI number, our Customer Care Department will provide it for you. You can reach them on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
Â
MATERIAL RELATED QUESTIONS
- What kinds of printing materials does the Company provide to her distributors?
ANSWER: The Company provides a wide range of printing materials to support distributors with their KEDI business such as product flyers, product brochures, quarterly newsletters, magazines, gift materials.
- How can I access the printing materials?
ANSWER: Â The e-copy of some brochures can be downloaded and shared from the DOCUMENT CORNER on KEDI CARE APP. You can also visit our Head Office, any of our Training Centres, Regional Offices or Service Centres to get a copy.
- Do you have a Newsletter?
ANSWER: Yes, we have a quarterly Newsletter that is packed with the Company’s trending and past news, products, promos and events updates as well as other important information. The e-copy of our Newsletter can be downloaded and shared from the DOCUMENT CORNER on KEDI CARE APP. You can get a hardcopy of our Newsletter at our Head Office, any of our Training Centres, Regional Offices or Service Centres.
- Where can I find your social media handles?
ANSWER: You can find our social media handles in our Newsletter, Magazine, Website, Flyers and other literatures. Follow us on our social media platforms for up-to-date information.
Facebook: Kedi Headquarters Lagos / @kedihealthcareindustries
Instagram: @kedihealthcare_official
YouTube: KEDI HEALTHCARE
LinkedIn: KEDI HEALTHCARE
Twitter: @kedihealthng
Â
KONGA STORE AUTHORIZATION RELATED QUESTIONS
- Who can apply to operate a KEDI store on Konga?
ANSWER:Â Only Service Centre Owners who are active distributors and are in good standing with KEDI Healthcare are eligible to apply for authorization to operate a store on Konga.
- What does it mean to be “in good standing” with the Company?
ANSWER:Â A distributor in good standing is one who is active in their KEDI business, has no fraudulent record, and has not faced disciplinary action from KEDI Healthcare.
- What reference documents are required to apply for authorization?
ANSWER: Applicants must provide two reference letters from their Uplines who must also be in good standing and be at least a Seven Star Consultant. Copies of the Uplines’ KEDI Identity Card and valid identity documents must accompany the letters.
- How should the reference letters from Uplines be formatted?
ANSWER: It is recommended that the reference letters follow the Company’s official format and contain all required information as stipulated by the Company. Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com,  kedi.customercare@gmail.com for the format.
- What is the application procedure for authorization?
ANSWER:
- The distributor sends a written request via email to the Regional Officer, Training Officer or Customer Care Department at customercare@kedihealth.com.
- The request must include a copy of the distributor’s KEDI ID Card and valid ID, Application Letter as well as the two reference letters and corresponding identity documents of the Uplines.
- What happens if the application documents are incomplete?
ANSWER: if the application documents are incomplete, we will request the missing documents from the distributor before the application can proceed.
- Is there a validity period for the Authorization Letter?
ANSWER: There is no fixed validity period. The authorization letter remains valid as long as the distributor maintains a good standing with the Company at the point of verification and provides all the required documents.
- Can the authorization be revoked?
ANSWER:Â Yes, the authorization can be revoked if the distributor ceases to be active or falls out of good standing with the Company.
- Can any distributor operate a store on Konga without authorization?
ANSWER:Â No. Only authorized Service Centre Owners with approved authorization can operate stores selling KEDI products on Konga.
- What identity documents are acceptable for the application?
ANSWER: Acceptable forms of identification include a distributor’s KEDI ID Card and valid ID such as Voter’s Card, International Passport, National Identity Card or Driver’s License.
- What happens if a distributor loses good standing after receiving the authorization?
ANSWER: The authorization will be revoked, and Konga will be notified to discontinue the distributor’s store operations.
- Are there any fees specifically for the Konga store authorization?
ANSWER:Â No. KEDI does not charge any fees for processing authorization or recommendations requests. Once you meet the requirements and provide the necessary documents, the service is completely free.
- Does this procedure cover authorization for other online platforms?
ANSWER:Â No. Authorization requests for other platforms are handled separately and do not fall under this procedure.
- Why must Uplines have at least a Seven Star Consultant rank?
ANSWER:Â This requirement ensures that references are provided by reputable and experienced leaders in the Company who possess the knowledge, credibility, and commitment expected by KEDI Healthcare.
Â
LECTURER RELATED QUESTIONS
1: Who can apply to become a KEDI Lecturer?
ANSWER:Â Any KEDI distributor who is at least a Six Star Consultant can apply as a Junior Lecturer while those who have reached Seven Star Consultant level are eligible to apply as Senior Lecturers.
2: What are the categories of lecturer positions available in KEDI business?
ANSWER:Â In KEDI business, we have Junior Lecturers, Senior Lecturers, Master Lecturers and Honorary Lecturers. As a KEDI Lecturer, you can either be a Product Lecturer or Business Lecturer.
3: How do I apply to become a KEDI Lecturer?
ANSWER:Â Submit a written application containing your full details, distributorship level, relevant skills, qualifications, CV, and relevant certificates to your Training Centre. Applications can be submitted either via email or physical delivery.
4: What happens after I submit my application?
ANSWER:Â After submitting your application, your information will be verified. After successful verification, you will be required to record and submit a 3-5 minutes demo presentation for further evaluation.
5: What happens after the demo presentation?
ANSWER:Â If your presentation meets the required standard, you will proceed to deliver 2 or 3 trial lectures during weekly seminars before undergoing the final company evaluation.
- What are the criteria to become a KEDI Lecturer?
ANSWER: To become a KEDI Lecturer, you must:
- Be a Six Star Consultant at minimum
- Be active and in good standing (no disciplinary record)
- Exhibit high professional ethics and conduct
- Possess strong communication, leadership, interpersonal, time management and public speaking skills
- Be fluent in English and a local dialect
- Be knowledgeable in Company products, Compensation plan, and Network Marketing
- Have solid lecturing experience (being a car/travel award winner is an added advantage).
Kindly contact our Training Department or Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to confirm.
- Â How do I upgrade my lecturer status?
ANSWER: Upgrading your lecturer status depends on the distributorship level you attain. For example, to upgrade from Junior to Senior Lecturer, you have to attain Seven Star Consultant level and meet the Company’s performance and evaluation criteria. To upgrade from Senior to Master Lecturer, you have to attain Eight Star Consultant level. Becoming an Honorary Lecturer is subject to management’s discretion.
8: Does the Company provide training for lecturers?
ANSWER:Â Yes. The Company organizes training sessions specifically designed to equip lecturers for effective delivery.
9: How can I attend lecturer training?
ANSWER:Â You can attend lecturer training by visiting any of our Training Centres during scheduled training sessions.
10: Can the Company terminate or withdraw my lectureship or lecturer status?
ANSWER:Â Â Yes. The Company reserves the right to terminate or withdraw your lectureship or lecturer status based on performance issues or disciplinary actions.
11: What support does the Company provide to lecturers?
ANSWER:Â The Company provides lecturers training materials, learning resources and other tools necessary for successful lecturing.
12: Does the company pay or reward lecturers?
ANSWER: Yes. Rewards or allowances are provided based on the lecturer’s status, role and level of contribution.
13: Is lecturing experience required to apply for the role of a lecturer in KEDI business?
ANSWER:Â No, Lecturing experience is not mandatory but advantageous, especially if you have MLM-related training or speaking experience.
14: What technology skills are necessary for lecturers?
ANSWER:Â As a lecturer, you should be proficient in using Microsoft PowerPoint and capable of delivering online trainings effectively.
15: Is trial lecturing required?
ANSWER:Â Yes. Live trial lectures during weekly seminars are required before final approval depending on the lecturer category.
16: Who do I contact for questions during the application process?
ANSWER:Â For inquiries, contact the Branch Marketing Officer at our nearest Training Centre nearest or our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
17: What ethical standards must I uphold as a KEDI Lecturer?
ANSWER: You must uphold the highest standards of professional ethics and strictly adhere to the Company’s code of conduct at all times.
Â
DOCUMENT REQUEST RELATED QUESTIONS
- Does KEDI provide documents to distributors?
ANSWER: Yes. KEDI provides official documents to distributors who submit their requests through the appropriate channels.
- How do I request for a document?
ANSWER: To request for a document, send an email Customer Care Department on customercare@kedihealth.com, kedi.customercare@gmail.com stating the reason for the request and attach a clear picture or scanned copy of their KEDI ID Card.
- What are the criteria for approval?
ANSWER: Approval is granted to distributors who are in good standing with the Company. This means:
- You must have a valid, business-related reason for the request.
- You must have no pending disciplinary issues.
- You must provide proper identification such as a valid KEDI Membership Card.
- Are there limits to the number of requests?
ANSWER: There is no fixed limit on document requests. However, unusually frequent document requests may be reviewed for compliance and authenticity.
- What types of documents can distributors request for?
ANSWER: The available documents include but not limited to:
– NAFDAC certificates
– Recommendation letters
– Withholding tax documents
– Other official business-related documentation
- Does the request come with a cost?
ANSWER: No, the request doesn’t come with a cost. Once you meet all the requirements and follow the correct procedures, there is no cost involved, unless the document you are requesting for need to be processed with certain fee to be paid for.
- What is the processing/approval time frame for document requests?
ANSWER: Processing document requests generally take between 24 to 72 hours (1 to 3 business days) after verification of your membership status and approval of your request.
- Can I request documents on behalf of another distributor?
ANSWER: No. All document requests must relate to your own verified KEDI number. Third-party requests are not allowed.
- What if my membership card image is unclear?
ANSWER: You must submit a clear, high-quality scan or photograph of your membership card. Poor quality or unclear images will lead to delay or rejection of your document request.​
- How are documents delivered?
ANSWER: Documents can be delivered via email as PDFs or collected physically at KEDI Head office.​
- Can terminated distributors request documents?
ANSWER: No, only an existing active distributor can make request for document support.
Â
BUSINESS EXPANSION
- Can distributors expand their KEDI business to other countries?
ANSWER: Yes. Independent distributors are welcome to expand their KEDI business globally. However, all expansion activities must comply with the legal, regulatory, and business requirements of the target country.
- Who is responsible for obtaining licenses or permits for international expansion?
ANSWER: Independent distributors are solely responsible for securing all necessary licenses, permits and authorizations required to sell products legally in the new country before commencing any business activities.
- Does the Company automatically support or register in any country where a distributor expands?
ANSWER: No. The Company does not automatically register or begin operations in a new country simply because a distributor has expanded there. Company support may be considered only when:
- A sustainable and active network has been built in that country.
- Regular achievement reports are submitted from that country.
- Can I advertise, promote or sale KEDI products in another country?
ANSWER: Yes, you can promote, advertise and sell products as an independent distributor in another country. However, all expansion activities must comply with the laws, business regulations and product approval requirements of that specific country.
- Can I use the Company’s name, logo, or trademark during my business expansion?
ANSWER: Yes, but only in line with the Company’s branding rules. Distributors must:
- Follow approved logo regulations
- Obtain approval from the Company
- Avoid altering, modifying or misrepresenting the logo
- Not use branding in a misleading or harmful manner
- Not attach Company branding to unrelated businesses or services
- What are the consequences of improper use of brand materials during expansion?
ANSWER: Misusing Company branding can result in disciplinary actions such as warnings, restrictions or even termination of distributorship.
- Can I produce my own marketing or branded materials for the new market?
ANSWER: Yes, you can but not without a prior written approval from the Company. Distributors are prohibited from creating independent materials containing the Company’s name, logo, or product information without authorization.
- What happens if I build a strong network in the new country?
ANSWER: If your network becomes stable, active, and shows consistent performance through achievement reports, the Company may:
- Consider registering official operations in that country
- Provide compliance and regulatory guidance
- Supply approved marketing materials
- Offer structured support for optimal business growth
Note: Final decisions depend on the Company’s evaluation and strategic considerations.
- Can I set my own pricing in a new country?
ANSWER: No. Distributors must adhere to the Company’s official pricing structure. Increasing, reducing, or altering prices without approval violates Company policy.
- Am I considered a Company representative in the new country?
ANSWER: You represent the Company as an independent distributor, not as an employee or official Company representative.
11.What should I do if my distributorship is terminated while operating in another country?
ANSWER: You must immediately:
- Stop using the Company’s branding
- Cease all promotional or sales activities
- Remove all signage, online listings or materials featuring Company identity
- Discontinue network-building activities under the Company’s name
Â
- Can I collaborate with another business while expanding internationally?
ANSWER: No. All international business activities must be transparent and must comply fully with the Company’s expansion rules. Collaborations that involve mixing KEDI branding with other businesses are not allowed.
- What happens if the laws in the new country restrict product sales?
ANSWER: You must comply strictly with the country’s laws. If certain products are restricted or require additional certification, the distributor must follow the law and notify the Company for guidance before proceeding.
- Can I register the Company’s logo or name in the new country?
ANSWER: Yes, but only with Company awareness and approval. The registration must comply with the country’s regulations and must not contradict Company policies.
- Will the Company provide training for distributors expanding into new countries?
ANSWER: Yes. Once the Company decides to support the expansion, training, guidance, and structured assistance will be provided.
- Can distributors import products directly into the new country?
ANSWER: Yes, distributors can import products, but they must comply with all legal, regulatory, customs, and business requirements of the country. Any violation may lead to sanctions.
COMPENSATION PLAN
- What are the merits of KEDI business?
ANSWER: The merits of KEDI business are numerous and some of the benefits are:
- Low capital investment.
- Friendliest Compensation Plan and no demotion in your network.
- Strong and large loyal customer base.
- Quality and effective products at affordable price.
- Constant support for distributors such as well-designed training system to equip distributors with all necessary knowledge and skills to do the business and strong customer service to support you every step of the way.
- Millions of active distributors have benefitted from the business.
- You can do the business at your convenience.
- Partner with a household name company with good reputation.
- Easy to start and no monthly purchase pressure.
- Business ownership and financial independence.
- No experience or education is required to start the business.
- Sustainable income from multiple sources like Retail Profit and various commissions.
- Other mouth-watering and unique incentives like Car Award to own your dream car at no cost, Villa Award to own a house, Mutual Fund for your retirement, HMO Planfor free medical service, Scholarship for your children, TCM Training to advance your profession, Free International Travel for global exposure, Rising Star Plan for swift business growth, Invest with KEDI Globally Plan to diversify your income source.
Â
- How do I succeed in KEDI business?
ANSWER: You can succeed in KEDI business by doing the following:
- Study the products and Compensation Plan.
- Attend Company’s seminars and training to empower yourself.
- Build your network.
- Use the products and share your experience.
- Sell the products.
- Follow up with your prospects.
- Apply the ABC Rule and 7 Points Rule
- Stay motivated and never give up.
Â
- What is ABC Rule in KEDI business?
ANSWER: The ABC Rule is the golden rule of MLM business. “A” is your Upline, “B” is you and “C” is your customer/prospect that you invited to the business. You should introduce “C” to “A” and allow “A” to help you explain KEDI business to “C”. It is not proper for you to communicate directly with “C” since you are a new distributor. Always learn from “A”, once you have your first downline, you become “A”. Let your downline emulate what you did and your network will grow fast.
- What is the 7 Points Rule in KEDI business?
ANSWER: In KEDI business, the 7 Points Rule represents the following:
- Dream – Dream is the origin of success. If you want to succeed, you must have a strong desire to succeed. Write out your dream, goal and schedule and read them every day.
- Goal – Set a SMART goal for your life, your goal must be SPECIFIC, MEASURABLE, ATTAINABLE, REALISTIC & TIME BOUND.
- Plan – Make a detailed plan, be determined and take the necessary actions to achieve your stated goals.
- Change – Change your mindset and behavior. You can start with little things like your dress sense, idea and behavior.
- Social – Expand your contact list and stay with successful people.
- Learn – Continue to learn and empower yourself.
- Perseverance – Focus on the business, be patient and never give up. Success is yours.
Â
- What is KEDI Compensation Plan?
ANSWER:Â KEDI Compensation Plan is a business plan that guides distributors on how to do KEDI business. It states the conditions of sales, distributorship upgrade, benefits of the distributors and rules and regulations.
- What are the distributorship levels in KEDI business?
ANSWER: In KEDI business, the distributorship level is categorized into two – Consultant and Honorary status.
- For Consultant status, we have One Star Consultant, Two Star Consultant, Three Star Consultant, Four Star Consultant, Five Star Consultant, Six Star Consultant, Seven Star Consultant, and Eight Star Consultant.
- For Honorary status, we have Manager, Director and Honorary Chairman.
- Manager: One Star Manager, Two Star Manager, Three Star Manager.
- Director: One Star Director, Two Star Director, Three Star Director, Four Star Director, Five Star Director.
- Honorary Chairman.
Â
- Will my distributorship status be demoted?
ANSWER: No. In KEDI business, the status of the distributor is always promoted rather than demoted. All the PV will be accumulated and would not be reduced to zero.
- What are the requirements to become a One Star Consultant?
ANSWER: To become a One Star Consultant, you need to purchase a KEDI Business Kit and register as an independent distributor.
- What are the benefits of a One Star Consultant?
ANSWER: When you become a One Star Consultant, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Sponsor others to join KEDI business.
- What are the requirements to become a Two Star Consultant?
ANSWER: To become a Two Star Consultant, you need to make a one-off or cumulative purchase of products for not less than 80PV with your KEDI number.
- What are the benefits of a Two Star Consultant?
ANSWER: When you become a Two Star Consultant, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 5% Direct Bonus on your direct downline’s purchase.
- Sponsor others to join KEDI business.
- What are the requirements to become a Three Star Consultant?
ANSWER:Â To become a Three Star Consultant, you need to make a one-off or cumulative purchase of the products for not less than 250PV with your KEDI number.
- What are the benefits of a Three Star Consultant?
ANSWER: When you become a Three Star Consultant, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 20% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Sponsor others to join KEDI business.
- Is a distributor entitled to receive a bonus when he/she purchases products worth exactly 250PV?
ANSWER:Â No, the bonus earned from this purchase goes to the Upline of this distributor. Please refer to the definition of Direct Bonus.
- What are the requirements to become a Four Star Consultant?
ANSWER:Â To become a Four Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Three Star Consultant in each network and which the CPV of the total network is at 1,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Three Star Consultant in each network and which the CPV of the total network is at 2,000PV or more.
- Generate a cumulative PPV of 1,000PV or more.
- What are the benefits of a Four Star Consultant?
ANSWER:Â When you become a Four Star Consultant, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 25% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Sponsor others to join KEDI business.
- What are the requirements to become a Five Star Consultant?
ANSWER: To become a Five Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Four Star Consultant in each network and which the CPV of the total network is at 4,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Four Star Consultant in each network, which the CPV of the total network is at 8,000PV or more.
- What are the benefits of a Five Star Consultant?
ANSWER:Â When you become a Five Star Consultant, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 30% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 500BV.
- Sponsor others to join KEDI business.
- What are the requirements to become a Six Star Consultant?
ANSWER: To become a Six Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Five Star Consultant in each network, which the CPV of the total network is at 20,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Five Star Consultant in each network, which the CPV of the total network is at 40,000PV or more.
- What are the benefits of a Six Star Consultant?
ANSWER:Â When you become a Six Star Consultant, you can:
- Purchase products at distributor price.
- Earn 20% Retail Profit.
- Enjoy 35% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first generation of SSD and 0.5% of the GBV of the second generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 800BV,
- Sponsor others to join KEDI business.
- What are the requirements to become a Seven Star Consultant?
ANSWER: To become a Seven Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Six Star Consultant in each network, which the CPV of the total network is at 80,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Six Star Consultant in each network, which the CPV of the total network is at 160,000PV or more.
- What are the benefits of a Seven Star Consultant?
ANSWER:Â When you become a Seven Star Consultant, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 40% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first generation of SSD and 0.5% of the GBV of the second and the third generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 1,600BV.
- Sponsor others to join KEDI business.
- What are the requirements to become an Eight Star Consultant?
ANSWER: To become an Eight Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Seven Star Consultant in each network, which the CPV of the total network is at 320,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Seven Star Consultant in each network, which the CPV of the total network is at 640,000PV or more.
- What are the benefits of an Eight Star Consultant?
ANSWER: When you become an Eight Star Consultant, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Sponsor others to join KEDI business.
- What are the requirements to become a One Star Manager?
ANSWER: To become a One Star Manager, among the whole direct networks, there are at least two direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a One Star Manager?
ANSWER:Â When you become a One Star Manager, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Sponsor others to join KEDI business.
- What are the requirements to become a Two Star Manager?
ANSWER: To become a Two Star Manager, among the whole direct networks, there are at least three direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Two Star Manager?
ANSWER:Â When you become a Two Star Manager, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Share 0.75% of the Two Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 1,600BV in that specific month.
- Sponsor others to join KEDI business.
- What are the requirements to become a Three Star Manager?
ANSWER: To become a Three Star Manager, among the whole direct networks, there are at least four direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Three Star Manager?
ANSWER:Â When you become a Three Star Manager, you can:
- Purchase products at distributor price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Share 0.75% of the Two Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 1,600BV in that specific month.
- Share 0.5% of the Three Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 800BV in that specific month.
- Sponsor others to join KEDI business.
- What are the requirements to become a One Star Director?
ANSWER: To become a One Star Director, among the whole direct networks, there are at least five direct networks containing one Eight Star Consultant in each network.
- Â What are the benefits of a One Star Director?
ANSWER:Â When you become a One Star Director, you can:
- Purchase products at distributor price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Share 0.75% of the Two Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 1,600BV in that specific month.
- Share 0.5% of the Three Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 800BV in that specific month.
- Share 0.5% the One Star Director Honorary Bonus on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Sponsor others to join KEDI business.
- What are the requirements to become a Two Star Director?
ANSWER:Â To become a Two Star Director, among the whole direct networks, there are at least six direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Two Star Director?
ANSWER: When you become a Two Star Director, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Share 0.75% of the Two Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 1,600BV in that specific month.
- Share 0.5% of the Three Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 800BV in that specific month.
- Share 0.5% the One Star Director Honorary Bonus on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Two Star Director Honorary Bonus on the condition that there are at least six direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Sponsor others to join KEDI business.
- What are the requirements to become a Three Star Director?
ANSWER: To become a Three Star Director, among the whole direct networks, there are at least seven direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Three Star Director?
ANSWER:Â When you become a Three Star Director, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Share 0.75% of the Two Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 1,600BV in that specific month.
- Share 0.5% of the Three Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 800BV in that specific month.
- Share 0.5% the One Star Director Honorary Bonus on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Two Star Director Honorary Bonus on the condition that there are at least six direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Three Star Director Honorary Bonus on the condition that there are at least seven direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Sponsor others to join KEDI business.
- What are the requirements to become a Four Star Director?
ANSWER: To become a Four Star Director, among the whole direct networks, there are at least eight direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Four Star Director?
ANSWER: When you become a Four Star Director, you can:
- Purchase products at distributor price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Share 0.75% of the Two Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 1,600BV in that specific month.
- Share 0.5% of the Three Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 800BV in that specific month.
- Share 0.5% the One Star Director Honorary Bonus on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Two Star Director Honorary Bonus on the condition that there are at least six direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Three Star Director Honorary Bonus on the condition that there are at least seven direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Four Star Director Honorary Bonus on the condition that there are at least eight direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Sponsor others to join KEDI business.
- What are the requirements to become a Five Star Director?
ANSWER: To become a Five Star Director, among the whole direct networks, there are at least ten direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Five Star Director?
ANSWER: When you become a Five Star Director, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Share 0.75% of the Two Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 1,600BV in that specific month.
- Share 0.5% of the Three Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 800BV in that specific month.
- Share 0.5% the One Star Director Honorary Bonus on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Two Star Director Honorary Bonus on the condition that there are at least six direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Three Star Director Honorary Bonus on the condition that there are at least seven direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Four Star Director Honorary Bonus on the condition that there are at least eight direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Share 0.5% the Five Star Director Honorary Bonus on the condition that there are at least ten direct networks, each of which has one Eight Star Consultant whose TNPV is not less than 25, 000PV.
- Sponsor others to join KEDI business.
- What are the requirements to become an Honorary Chairman?
ANSWER:Â To become an Honorary Chairman, among the whole direct networks, there are at least four direct networks containing one Three Star Manager in each network.
- What are the benefits of an Honorary Chairman?
ANSWER:Â When you become an Honorary Chairman, you can:
- Purchase products at distributor’s price.
- Earn 20% Retail Profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is not less than 2,500BV.
- Share 1% of the One Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 2,500BV in that specific month.
- Share 0.75% of the Two Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 1,600BV in that specific month.
- Share 0.5% of the Three Star Manager Honorary Bonus when your BV (excluding those of Eight Star Consultant’s downline networks) is not less than 800BV in that specific month.
- Share 0.25% of the Honorary Bonus of Honorary Chairman on the condition that there are at least four direct networks, each of which has one Three Star Manager whose TNPV is not less than 100,000PV.
- Sponsor others to join KEDI business.
- Does KEDI Healthcare offer any awards to her distributors?
ANSWER:Â In KEDI business, apart from the monthly bonus/commission you will receive, you can get other incentives ranging from Car Award, Villa Award, International Travel Award, Health Insurance, Mutual Fund Award and Scholarship for your children etc.
- What are the conditions for one to qualify for International Travel Award?
ANSWER:Â Distributors of One Star Manager or higher status who maintain One Star Manager Honorary Bonus for three consecutive months or obtain the One Star Manager Honorary Bonus for six months in a fiscal year are qualified.
- What are the conditions for one to qualify for Car Award?
ANSWER: Distributors of Two Star Manager or higher status who maintain Two Star Manager Honorary Bonus for three consecutive months or obtain the Two Star Manager Honorary Bonus for six months in a fiscal year are qualified.
- What are the conditions for one to qualify for Villa Award?
ANSWER:Â Distributors of Honorary Chairman status who maintain Honorary Chairman Bonus for three consecutive months or obtain the Honorary Chairman Bonus for six months in a fiscal year are qualified.
- What exactly is KEDI Five Years Development Plan?
ANSWER: KEDI Five Years Development Plan is a strategic blueprint designed by the management to guide the Company’s growth, empower distributors, and strengthen global expansion over a five-year period. It outlines clear goals, structured initiatives, and performance-driven programs that help distributors advance in rank, increase their earnings, and build sustainable businesses. The plan also focuses on product innovation, training development, improved incentives, and long-term stability for every member of the KEDI network.
2. How many versions of Five Years Development Plan has the Company unveiled thus far?
ANSWER:Â The Company is currently implementing the third version of her Five Years Development Plan. The first version was introduced in 2013 by the Managing Director, commenced operations in 2014 and remained valid till 2018. The second version began in 2019 and was valid until 2024. The third and current version commenced operations in 2024 and will remain valid until 2028.
- Is there any difference between the content of each version of the Five Years Development Plan?
ANSWER: Yes. Each version of the Five Years Development Plan is unique and reflects the Company’s growth stage, strategic direction, and evolving goals. Each version is an improvement of the previous one, as new plans are added to enhance distributor development, upgrade incentives, strengthen business structures, and support the Company’s long-term global vision.
- What kind of incentives does the Company have in each version of her Five Years Development Plan?
ANSWER: Each version of the Five Years Development Plan features a wide range of incentives. The first version contained three major plans – the CSR Donation Plan, the Insurance Plan and the Education Plan. The second version built on the three plans in the first version and added two more plans – Health Insurance Plan and Aggressive Marketing Projections. The third and current version further expanded the structure by building on the five plans in the second version and adding two new plans – Rising Star Plan and Invest with KEDI Globally Plan.
- What does the Invest with KEDI Globally Plan entail?
ANSWER: The Invest with KEDI Globally Plan is the flagship plan in the 3rd version of Five Years Development Plan that allows beneficiaries become valued shareholders in an overseas company, earn global dollar returns, diversify their income sources, strategize for the future and secure a sound business for their next generation.
- Can all distributors partake of the Invest with KEDI Globally Plan?
ANSWER: No. Not all distributors can partake in the Invest with KEDI Globally Plan. Participation is strictly reserved for Three Star Managers and above.
- What is the minimum investment capital for the Invest with KEDI Globally Plan?
ANSWER: The minimum investment capital is 10, 000 USD.
- What happens if I choose to exit the investment?
ANSWER:Â A distributor can choose to exit the investment by selling his/her shares to KEDI but the time you decide to sell the shares is a function of the maturity date of the investment product except it is specially approved by the Company.
- What is the Rising Star Plan all about?
ANSWER: The Rising Star Plan is one of the new plans added to the third version of KEDI Five Years Development Plan. Under this plan, the Company will select distributors who demonstrate exceptional skills in marketing KEDI products and exhibit a high level of commitment to their KEDI business by providing them the necessary support to upgrade to the highest level possible within the five years coverage period of the plan.
- What are the selection criteria for the Rising Star Plan
ANSWER: The selection criteria include:
- Distributor’s registration time (Must be a distributor who registered from 2024 and above)
- Distributorship level as at the time of the selection (Five Star or Six Star Consultant level)
- Network structure
- Product purchase and sales record
- Willingness and commitment to the business
Â
- What are the supports the Company will provide the Rising Star beneficiaries?
ANSWER: The Company will provide them product support, seminar support, mentorship support, personal brand exposure, dedicated customer service and special promo considerations. Â The beneficiaries will also enjoy all benefits attached to each distributorship level and additional privileges and awards to enable them upgrade to the highest level possible within a short period.
- In the event that I meet the criteria but the Company does not select me, what can I do?
ANSWER: If you believe you meet the Company’s selection criteria but were not selected, you may send an application to the Company. The Company will review your application, verify your records, and proceed with the selection process.
- In the third version of the Five Years Development Plan, what are the highlights of the aggressive marketing projection?
ANSWER: The major highlights of the aggressive marketing projection in the third version of Five Years Development Plan are:
- Diversification of promos and increment of promo value
- Increase the number of Car and Travel Awardees
- Support 5 distributors to upgrade to Honorary Chairman
- Increase the number of Training Centres
- Build a strong training system and diversify training content
- Provide more marketing tools to help distributors double their sales
- Introduce more products, upgrade product packages and expand our product line.
- What makes KEDI HMO an attractive perk?
ANSWER: KEDI HMO is an attractive perk because it provides distributors and their families with quality healthcare coverage at no cost to them, offering peace of mind, financial relief, and access to reliable medical services. Distributors do not need to pay any joining fee/premium as this is borne by the Company.
- Is the HMO package open to all distributors?
ANSWER: No. HMO is open to One Star Managers and above as well as some selected Seven and Eight Star Consultants.
- What qualifies me to be selected as a beneficiary of HMO?
ANSWER: The Company evaluates whether a distributor has attained the required distributorship status, is active and in good standing, demonstrates consistent performance and commitment, and meets any additional criteria outlined by the Company during the selection period.
- What happens if I am not selected by the Company to enjoy the free HMO having attained the required distributorship status?
ANSWER: If you believe you meet the Company’s selection criteria but were not selected, you may send an application to the Company. The Company will review your application, verify your records, and proceed with the selection process.
- What is KEDI Mutual Fund all about?
ANSWER: KEDI Mutual Fund is a platform designed for exclusively for Eight Star Consultants and above to secure their retirement by contributing collectively with KEDI into their Mutual Fund account while the distributor enjoys the Insurance Bonus after the mandatory contribution period.
- How can I be a beneficiary of KEDI Mutual Fund?
ANSWER: To become a beneficiary of KEDI Mutual Fund, you must be an Eight Star Consultant or above, be active and in good standing with the Company, demonstrate consistent performance and commitment, and meet any additional criteria outlined by the Company during the selection period.
- As a low-level distributor, can I choose a higher contribution plan?
ANSWER: Top distributors can choose a lower contribution plan but lower-level distributors cannot choose a higher contribution plan.
- In the 3rdversion of the Five Year Development Plan, what are the available contribution options?
ANSWER: In the new version of the plan, the three available contribution options are:
- Annual contribution of five hundred thousand naira for minimum of five years.
- Annual contribution of one million naira for minimum of five years. This is open to Three Star Managers and above.
- Annual contribution of five million naira for minimum of five years. This is for One Star Director and above.
- What happens if I withdraw from the plan before completing the mandatory contribution period?
ANSWER: As a Mutual Fund beneficiary, if you decide to withdraw from the plan before completing the mandatory contribution period, you will not get any Insurance Bonus.
- When will the Company pay the Insurance Bonus?
ANSWER: The Company will pay the Insurance Bonus of the year to the distributor within the first quarter of that year after which the distributor becomes entitled to collect same.
- How can I participate in the Company’s CSR events?
ANSWER: All KEDI donation activities are now carried out under the umbrella of KEDI Impact Fund. You can support and participate in KEDI Impact Fund by:
- Identifying with the Fund
- Sensitizing others about the Fund
- Sharing your story
- Donating funds to help us do more
- Signing up as a volunteer
- Purchasing the KIF shirt as part of your contribution to the Fund
To support and participate in the fund in any of the above capacity, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com
- Who are the beneficiaries of KEDI Impact Fund?
ANSWER: The beneficiaries of KEDI Impact Fund include:
- Orphaned children
- Schools and educational institutions
- Underserved communities
- Healthcare institutions
- Who is a KEDI Impact Fund volunteer?
ANSWER: A KEDI Impact Fund volunteer is a compassionate, service-driven individual who identifies with KEDI Impact Fund to make meaningful contributions to society through humanitarian outreaches, community development and life-changing CSR initiatives.
- What are the duties/obligations of KEDI Impact Fund volunteers?
ANSWER: KEDI Impact Fund volunteers are obligated to actively participate in all KEDI Impact Fund projects and impact-driven programs. They dedicate their time, talent and passion to uplift communities while promoting the brand’s culture of care and responsibility.
- What are the benefits of being a KEDI Impact Fund volunteer?
ANSWER: The benefits of being a KEDI Impact Fund volunteer includes but are not limited to:
- Personal growth
- Networking opportunities
- Positive reputation and recognition
- A sense of fulfilment
- Exclusive access to information and events
- Becoming a catalyst for change
- What is KEDI Scholarship all about?
ANSWER: Our Scholarship Program, designed under the Education Plan, aims to alleviate the burden of education expenses for our distributors’ children while encouraging them to achieve excellent academic results.
- Is KEDI Scholarship open to all distributors’ children?
ANSWER:Â No. KEDI Scholarship is open to distributors with good sales record.
- Does the Scholarship cover schools abroad?
ANSWER: Yes. The Scholarship covers university education expenses for beneficiaries’ children studying both in Nigeria and abroad. For international study scholarship applicants, there is no restriction on the choice of university but for national study applicants, the chosen university choice MUST BE one of the top 5 universities in Nigeria – University of Ibadan, Covenant University, University of Lagos, Obafemi Awolowo University and University of Nigeria, Nsukka.
- Will the tuition fee be paid one-off or till the expiration of the program?
ANSWER: The Company will provide one-off tuition support to the beneficiaries and pay study support allowance to the beneficiaries. Please note that the support amount varies for different beneficiaries and it is subject to their grade per session.
- How do I apply for KEDI Scholarship for my child as a distributor?
ANSWER: Approach the Marketing Department with the Admission Letter or School Offer. The Company will review the distributor’s sales performance and proceed with the grant. The beneficiary’s statement of results is required annually for grade verification and to determine the amount of the study support allowance to be paid each year.
- What does KEDI free TCM Training entails?
ANSWER: The free TCM training is designed under KEDI Education Plan to encourage distributors who have an interest in TCM to further their education, enhance their knowledge and skills, and apply these to their KEDI business.
- Are all distributors entitled to this free TCM Training?
ANSWER: Just like the Scholarship, the free TCM Training is open to distributors with good sales performance. Distributors may send an application to the Company, after which the Company will review the distributor’s sales performance and proceed with the selection process. Successful applicants will then be granted access to the training.
KEDI,THE PARTNER WE TRUST! ENJOY NEW LIFE WITH KEDI!
Questions or concerns?
Leave your Message
Excited? Let us know on social media by tagging your posts with #KEDI HEALTH and #KEDI HEALTHCARE!
Be better in KEDI business?
Seminars & Trainings every week across the country.
Find one near you ›
Â
© 2024 KEDI HEALTHCARE IND.NIG.LTD.ALL RIGHTS RESERVED