Popular issues
PRODUCT USAGE
- What are the KEDI products range?
ANSWER: In KEDI Healthcare, we have a wide range of products and services which cover Herbal Medicine, Traditional Chinese Medicine, Food Supplement, Malaria Medicine, Healthy Drink, Medical Device and Personal Care.
- How do I use the products?
ANSWER: The product usage is stated on the product label and the leaflet insert. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com or contact any of our distributors nationwide for product prescription.
- Does KEDI Healthcare have a doctor on site?
ANSWER: No, we do not have medical doctors in our offices. KEDI Healthcare Industries Nigeria Limited is a distribution company, but we offer consultancy services through our distributors that are licensed physicians.
PRODUCT ORDER
- How do I purchase the KEDI products?
ANSWER: You can purchase KEDI products by visiting our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices nationwide. If you are a registered distributor, you can purchase KEDI products at distributor price (reduced price).
- If I am not a KEDI distributor, can I purchase products at distributor price?
ANSWER: No, only registered distributors enjoy the benefit of purchasing the products at distributor price.
- What methods of payment are acceptable for Product Order in KEDI Training Centres (Branch Offices)?
ANSWER: The acceptable payment methods are: Bank Transfer to KEDI Bank Account, POS and Bank Deposit.
- Can I make payment with cheque?
ANSWER: We do not accept payment with cheque in all KEDI offices (Head Office and Training Centres).
- If my payment is incomplete, will my Product Order be processed?
ANSWER: No, payment must be made in full before your Product Order can be processed.
- Do I get any proof of payment after my Product Order transaction?
ANSWER: Yes, your Order Form will be stamped and signed after making payment and it will serve as proof of evidence to collect products.
- What does the term “backorder” mean?
ANSWER: A backorder is an order for a product that cannot be supplied at the point of purchasing due to non-availability of the product.
- How do I collect my backorder product?
ANSWER: Usually, when a backorder product is restocking, the Company will notify her distributors, then distributors can present their Backorder Form or provide the backorder information to our warehouse for product collection.
- What does the term “available on backorder” mean?
ANSWER: The term “available on backorder” means the product(s) can be supplied to distributors who have outstanding backorder.
- How do I know if my backorder product(s) is available?
ANSWER: Distributors can always make an enquiry about the backorder product(s) by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- What are the differences between backorder and preorder?
ANSWER: Backorder means a product in demand is currently out of stock while preorder means a product is ordered in advance before its official release.
- Can I change my backorder product(s)?
ANSWER: Distributors can request to change their backorder product(s) if such product(s) is out of stock for a long period or it is expunged from the Company’s product line.
- How long does it take for a backorder product to be available?
ANSWER: Usually, a backorder product can be restocked and available for collection within a month, however, some unexpected factors can prolong the Lead Time.
- Can I still place an order even when the product is out of stock?
ANSWER: Yes, in most cases, orders can be placed even when the product is out of stock. Such order will be recorded as backorder and to be supplied as soon as the product is available.
- Can I swap my backorder product(s)?
ANSWER: Yes, you can swap the backorder product(s) in the condition that the value of the backorder product(s) and the product(s) you intend to swap to is equal.
- Can I cancel an order that placed on the Company’s website?
ANSWER: If you wish to cancel an order that placed on our website, you need to contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com. before the delivery of the product.
- What information should I provide when I order product(s) on the Company’s website?
ANSWER: When ordering from the Company’s website, please follow the step-by-step guide to place your order on the shopping page. Information to be provided includes name and quantity of the product(s) to be ordered, customer’s delivery address, phone number, email address and your preferable payment method.
- Can I get discount when I make bulk order on the Company’s website?
ANSWER: You may get discount only when we are running a promo on the website shop. However, if you want to purchase the product(s) on a reduced price and enjoy massive incentives such as earning commission/bonus, you are advised to register as a KEDI distributor.
- How can I know if my order has been confirmed when I order on the Company’s website?
ANSWER: A confirmation email will be sent to your mailbox from our Customer Care Department within a few minutes upon receipt of your order placed on our website. Please always make sure you put down correct contact details when placing your order. If you did not receive the confirmation email, please contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- What are the benefits of ordering products on the Company’s website?
ANSWER: Ordering on the Company’s website is easy and fast. You do not need to stress yourself to visit any KEDI outlet and you can order the product(s) anywhere anytime at your convenience, the product(s) will be delivered to your desired location.
- Do I need to pay a delivery fee when order product(s) on the Company’s website?
ANSWER: Yes, you need to pay a delivery fee when ordering products on our website. The delivery fee is usually based on your location and the type of product(s) you order.
- Can I pay with a credit card when ordering product(s) on the Company’s website?
ANSWER: For orders placed on our website, you can only pay with cash on delivery. However, if you place your order on other platforms, you can choose to pay with your card, do a transfer or pay cash on delivery.
- Can I pay in advance when ordering product(s) on the Company’s website?
ANSWER: No, for orders placed on our website, you can only pay with cash on delivery.
- What currency are the product prices on the Company’s website listed in?
ANSWER: All KEDI product prices on our website are listed in Nigerian currency (Naira) and all orders will be charged in Naira.
- What should I do after receiving a damaged product through an online order delivery?
ANSWER: If such happen, please contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com within three days upon receipt of the product.
- Can I purchase KEDI products on Konga and Jumia?
ANSWER: Yes, we have distributors operate online shops on Konga and Jumia, you can always purchase KEDI products on Konga and Jumia. The Company also operates an official online shop on Konga: https://www.konga.com/merchant/80543.
- Apart from products, does KEDI sell any printed materials?
ANSWER: Yes, the Company sell some printed materials to her distributors which are designed to be used as promotional materials to help distributors with the expansion of their KEDI business.
- Do I get Point Value (PV) when I purchase any KEDI printed materials?
ANSWER: No, all our printed materials do not come with Point Value(PV).
- Can I earn the 20% retail profit when I sell any KEDI printed materials?
ANSWER: No, all our printed materials are to be used by distributors for the promotion of their KEDI business, distributors are not supposed to resell the materials to generate profit.
- How do I know which printed materials are currently available for sale?
ANSWER: You can make an enquiry by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
PRODUCT BORROWING
- Does the Company borrow products to her distributors?
ANSWER: The Company only borrows products to Service Centres and Regional Offices based on their performance and Achievements. The Company does not borrow products to individual distributors.
- Is there a minimum or maximum value of products can be borrowed by Service Centre or Regional Office?
ANSWER: No, there is no minimum or maximum value of products that can be borrowed by Service Centres or Regional Offices. Borrow is based on the Service Centre/ Regional Office current sales performance and business growth potential.
- How many times can a Service Centre or Regional Office borrow products in a particular month?
ANSWER: There is no stipulated number of times a Service Centre or Regional Office can borrow products in a particular month as long as the borrow criteria are met and all previous borrows are cleared. Service Centres and Regional Offices can contact the Marketing Department on +23414537282 or +23412930586 before submitting the borrow request.
- Is there any stipulated time to clear the borrowed products?
ANSWER: Yes, all outstanding borrows are to be cleared in the following month when submitting Achievement.
- What happens if I cannot clear the borrowed products within the stipulated time?
ANSWER: The Company has laid down rules and regulations related to product borrow, kindly contact our Marketing Department on +23414537282 or +23412930586 for more information on the rules.
- Who can I contact for information on product borrow related issues?
ANSWER: For more information on product borrow related issues, contact our Marketing Department on +23414537282 or +23412930586.
CHANGE OF PRODUCTS
- Can I change an already purchased KEDI product that is manufactured in Nigeria?
ANSWER: Yes, you can change already purchased products that are manufactured in Nigeria if the products meet the Company’s Product Change Policy Criteria.
- Can I change an already purchased KEDI product that is imported?
ANSWER: Yes, you can change already purchased products that are manufactured outside Nigeria only if the products meet the Company’s Product Change Policy Criteria.
- What are the conditions/criteria considered for change of products manufactured in Nigeria?
ANSWER: The conditions/criteria for change of products manufactured in Nigeria are stated in our Product Change Policy Criteria. Some of the criteria are: products that made in Nigeria and are about to expire at least 3 months to the expiration date provided that the products have not been opened, products with faint or illegible Batch number, Manufacturing number or Expiry date on the label, provided that the products have not been opened etc. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for more information.
- Does change of product apply to all KEDI products?
ANSWER: Yes, change of product applies to all KEDI products as long as the products meet our Product Change Policy Criteria.
- Can I change an expired product?
ANSWER: No, according to our Product Change Policy, you cannot change an expired product.
- How does my sales affect change of products that are about to expire?
ANSWER: Only products that meet our Product Change Policy Criteria are allowed to be changed, basically change of product has nothing to do with your sales. However, when the quantity of the product is massive, the Company will take into account your sales and business performance when marking the decision.
- How many times are distributors permitted to change products in a year?
ANSWER: The number of times a distributor can change products in a year is dependent on the condition of the products and if the products fall into the category of products that can be changed as stipulated in our Product Change Policy Criteria.
- Is change of product applicable to all KEDI distributors or is it limited to Service Centre Owner only?
ANSWER: Product change is applicable to all KEDI distributors regardless of the status.
PRODUCT STORAGE AND LOGISTICS
- How do I store KEDI products?
ANSWER: The storage condition for KEDI products is stated on the product label and leaflet, it is advised to have a clean, conducive and safe storage facility and follow the storage conditions stated on the product label and leaflet to avoid any form of damage. Keep the product tightly closed after opening and store same in a dry and cool place or keep delicate product in the fridge after opening, when transporting large quantity of products, ensure that the means of transportation has a proper storage facility, avoid squeezing the pack or bottles when packing the products, avoid placing the products close to the engine of the vehicle to prevent heat damage, ensure that the products does not spend too many days in transit.
- Can the Company ship products to me if I reside outside Nigeria?
ANSWER: At the moment, we do not offer worldwide shipping. However, we may be able to put you in touch with a nearer KEDI outlet where you can place your order; alternatively, you will have to find your own postage options.
- Does KEDI deliver products to her distributors/customers?
ANSWER: Usually, when you purchase from a registered distributor, the delivery is arranged between you and the distributor. When you purchased on the Company’s official website, the Company can arrange for the delivery of the products, alternatively, you can also purchase on our Konga shop and delivery will be made by Konga.
- How long does it take for product to be delivered after placing an order?
ANSWER: If the ordered product is available, the product should be supplied to you immediately after you make the payment at all our Training Centres, Service Centres and Regional Offices; if you place the order on our website, the product should be delivered to you within 48 hours; if you place the order on Konga shop, the product delivery arrangement is in accordance with the Konga’s policy. If the ordered product is unavailable, after placing the order, the order will be recorded as backorder and you will be notified after the product is back in stock.
- How can one request for product delivery?
ANSWER: Products can be ordered and delivered via the under-list mediums:
- Place the order on the Company’s official website: kedihealth.come or purchase it on the Company’s online shop on Konga: https://www.konga.com/merchant/80543.
- Contact any KEDI distributor to order products and request for delivery.
- Contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, customercare@gmail.com.
PRODUCT COMPLAINT/SUGGESTIONS
- If I have a complaint or any suggestion on the products, how can I send my complaint/suggestion to the Company?
ANSWER: If you have any complaint or suggestion on the products, please send your complaint/suggestion to our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
REGISTRATION
- How do I register to become a KEDI distributor?
ANSWER: To register as a KEDI distributor, you can visit our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices nationwide to get the Application Form. Fill and sign the Application Form properly, pay the requisite registration fee and collect your registration kit package. Once your Application Form is submitted to the Head Office and your information is inputted into the system, you are successfully registered as a KEDI distributor. You can contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to get the contact of the nearest Training Centre (Branch Office), Service Centre or Regional Office.
- What are the criteria for becoming a KEDI distributor?
ANSWER: To join KEDI Healthcare and become a distributor, you must be aged 18 years old and above residing in Nigeria or you have attained the age of majority in your country of residence, you can visit our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices nationwide to get the Application Form, fill and sign the Application Form properly, pay the requisite registration fee and collect your registration kit package.
- Where can I register?
ANSWER: You can register to become a KEDI distributor by visiting our Head Office or any of our Training Centres (Branch Offices), Service Centres or Regional Offices to register. You can also contact any existing distributor you know or contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- Must I provide all information on the Application Form?
ANSWER: All required information on the Application Form are mandatory and they should be filled correctly otherwise, your details will not be inputted into the system. If your details are not inputted, your registration will not be completed, and you will not be able to enjoy all subsequent benefits of being a KEDI distributor.
- How much should I pay for the registration?
ANSWER: The registration fee is 5,500 Naira.
- Who is a Sponsor?
ANSWER: A Sponsor is someone who introduces a prospect into KEDI business, a Sponsor is also known as an upline.
- I got to know about KEDI Healthcare through a friend, but she did not encourage me to register, when I knew details about the business, I am eager to join, can I choose a Sponsor?
ANSWER: You can choose any Sponsor that can help you expand and grow your KEDI business, however, since you got to know KEDI business through your friend, it is advised that you notify her about your interest, and she will get you registered.
- Can I change Sponsor?
ANSWER: No, you cannot change your Sponsor once you have been registered as a KEDI distributor.
- How many distributors can one sponsor?
ANSWER: There is no limit to the number of distributors one can sponsor.
- What if I don’t want to sell products, can I still register?
ANSWER: Yes, you can still register. By registering to become a KEDI distributor you enjoy the benefit of buying products at distributor price (reduced price). You can also benefit from the KEDI business after you build a chain of network.
- How do I confirm my membership after registering as a KEDI distributor?
ANSWER: After submitting your Application Form, you can purchase the product at distributor’s price (reduced price) and you can verify your KEDI distributorship after one (1) month by checking your details on the KEDI App or contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com for verification.
- Will I get any educative material after registration?
ANSWER: Yes, after registration you will be given a registration KIT package which contains the KEDI Independent Distributor Manual. The KEDI Independent Distributor Manual contains detailed information about the Company’s products, business, Compensation Plan etc.
- How much do I need to invest when I become a KEDI distributor?
ANSWER: There is no particular amount that you must invest in the business. KEDI business is a multi-level marketing business and you have the privilege of controlling your business independently. You can earn by buying and selling the products and introducing others to join the business, the more persons you introduce into the business and selling the products, the more you can earn.
- How much can I earn as a KEDI distributor?
ANSWER: Although KEDI distributors have no earning cap and as a KEDI distributor you have an unlimited earning potential, the amount you earn is based on the efforts you put into the business. There are different sources of income in KEDI business, for example, you can earn retail profit, Direct Bonus, Indirect Bonus, Leadership Bonus, Honorary Bonus etc.
- What are the benefits of helping my downlines build their network?
ANSWER: When you help your downlines build their network, you will be able to earn Direct Bonus from your direct downlines and Indirect Bonus from your indirect downlines and upgrade your distributorship level.
- Can I register a person from a different country?
ANSWER: Yes, you can sponsor someone wishing to register in a different country.
- Can I get a receipt after registration?
ANSWER: The Application Form used for the registration is in quadruplet, the applicant copy (pink copy) which belongs to the distributor serves as the receipt.
- Can I correct my registration information that was wrongly entered into the system?
ANSWER: Yes, you can do that by filling the Customer’s Information Form, attach a scanned copy of your KEDI Membership Card and submit the Application Form to our Customer Care Department. You can also apply for correction by sending an email to our Customer Care Department on kedi.customercare@gmail.com or customercare@kedihealth.com.
- Can my Application Form be processed if the KEDI number, Sponsor’s KEDI number or Placement’s KEDI number on the Form is incorrect?
ANSWER: No, your Application Form will not be processed if any of the KEDI number, sponsor or placement information on the Application Form is wrong.
- Can I use my KEDI Membership Card anywhere in the world?
ANSWER: Yes, you can use your KEDI Membership Card anywhere in the world to transact KEDI business. Your KEDI Membership Card entitles you to buy KEDI products at distributor price (reduced price) and accrue Point Value (PV) and Bonus Value (BV) respectively on those orders. Any point you earn in another country will be added to your KEDI network account at the end of the month.
- Can I continue my KEDI business if I move to another Country?
ANSWER: Yes, you can continue your KEDI business even if you move to another country as you will be able to continue operating your KEDI business in your new location.
- Can I reapply to become a KEDI distributor?
ANSWER: Yes, after six months of the termination of one’s distributorship, the person can reapply in writing for a new distributorship which is subject to the Company’s approval.
CARD REPLACEMENT
- How do I report my lost KEDI Membership Card?
ANSWER: You can report lost KEDI Membership Card to our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- How do I replace my lost KEDI Membership Card?
ANSWER: To replace a lost KEDI Membership Card, you need to visit the Customer Care Department at our Head Office, fill the requisite form, provide the applicant copy (pink copy) of your Application Form and other necessary documents and pay the sum of One Thousand Naira (₦1,000.00) to the Finance Department.
- Can I still apply for card replacement if I cannot present the applicant copy (pink copy) of my Application Form?
ANSWER: In case you cannot present the applicant copy (pink copy) of your Application Form, we will require you to present a valid means of identification (NIN card or international passport) or a police report stating missing of the KEDI membership card and/or court affidavits.
- How do I make the payment for the KEDI Membership Card replacement?
ANSWER: You can make the payment either with cash, POS or bank deposit/transfer.
- How long does the KEDI Membership Card replacement process take?
ANSWER: The KEDI Membership Card replacement process can be completed as soon as the required conditions are met.
- Will my KEDI number remain the same or will it be changed when I am issued with a new KEDI Membership Card?
ANSWER: Your KEDI number will be changed but your existing network will remain the same and it will be transferred to your new KEDI number. You should use the new KEDI number for subsequent KEDI business transaction.
- If I find my old KEDI Membership Card, can I still use it for my KEDI business?
ANSWER: No, you will not be able to use your old KEDI Membership Card (old KEDI number) to transact KEDI business as your entire network has been transferred to your new KEDI number.
- Are there limits to the number of times I can apply for KEDI Membership Card replacement?
ANSWER: No, there is no limit as long as you meet the lost card replacement condition.
- How can I retrieve my KEDI number if I forget it?
ANSWER: To retrieve your KEDI number, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com and provide your full name as shown on your Application Form to enable us generate your details.
ORDER FORM AND APPLICATION FORM
- What is Order Form?
ANSWER: Order Form is a standard printed form provided by KEDI Healthcare which is used by distributors to purchase KEDI products and the Form is usually in triplicate, the applicant copy (pink copy) of the Form is to be kept by the distributor as receipt.
- What is Application Form?
ANSWER: Application Form is a standard printed form provided by KEDI Healthcare used in collecting required information for distributor’s registration.
- What are the differences between Order Form and Application Form?
ANSWER: Order Form is used for purchase of products while Application Form is used for membership registration.
- Can I edit my Application Form after submission?
ANSWER: No, you cannot unless the information provided is wrong and the form cannot be processed.
- Can I edit my Order Form after submission?
ANSWER: No, you cannot unless the information provided is wrong and the form cannot be processed.
- Are KEDI Order Form and Application Forms free?
ANSWER: Service Centre Owners and Regional Managers are expected to purchase the Order Form and Application Form booklet from the Company and give to other distributors or customers who want to register or purchase products for free. Distributors and customers who visit our Training Centres (Branch Offices) for registration and purchase of products can also collect the Form free.
- What can prevent my Order Form or Application Forms from being processed?
ANSWER: Your Order Form or Application Form will not be processed if the information provided in the form is incorrect or your payment is incomplete.
- What do I do when I find out that my Order Form or Application Form is not recorded?
ANSWER: If you find out that your Order Form or Application Form was not recorded, you can visit the Head Office, Training Centre (Branch Office), Service Centre or Regional Office where you submitted the Form to lay a complaint.
- How long does it take the Company to process the data of the Order Form or Application Form?
ANSWER: Once the Form/data is received by the Company, our IT Department will take about 48 hours to process the Form/data.
- Why does the Company record the data of the Order Form and Application Form electronically?
ANSWER: Recording the data of the Order Form and Application Form electronically by inputting the data to our system enable us to store the record safely and access the information easily.
- Who do I contact for Form (Order Form or Application Form) related issues?
ANSWER: For Form related issues, contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
ERROR FORMS
- How do I submit my error form for correction?
ANSWER: To submit your error form for correction, make a copy of the form and submit to the closest Service Centre, Regional Office, Training Centre (Branch Office) or the Head Office. You can also forward a scanned copy of the form to our Customer Care Department on the email address: customercare@kedihealth.com or kedi.customercare@gmail.com.
- Is there a deadline for the submission of error form?
ANSWER: No, there is no deadline. You can submit your error form at your own convenience.
- How long does it take to correct the information on an error form?
ANSWER: As long as the information provided are correct, information on an error form can be corrected immediately, however, the correct information will only be reflected after the bonus day.
ACHIEVEMENT
- What is Achievement?
ANSWER: Achievement is the total sales made by a distributor in his/her KEDI business in a particular month.
- How do I submit my Achievement?
ANSWER: You can submit your Achievement to any of our Training Centres (Branch Offices), Service Centre, Regional Office or our Head Office and your Achievement will be processed.
- What happens if I do not submit my Achievement?
ANSWER: If you do not submit your Achievement, your purchase record/sales record will not be recorded, and you will not be able to earn the commission/bonus for that particular month.
- Is there a timeframe for the submission of Achievement?
ANSWER: Yes, Achievement should be submitted in line with the timeframe as stipulated by the Company.
- When is the closing date for Achievement submission?
ANSWER: Achievement submission is closed on the last working day of the month.
- As a Service Centre Owner/Regional Manager submitting Achievement, how long will it take the Company to verify the payment?
ANSWER: Payment confirmation is done immediately as long as the payment has been paid to the Company’s account.
- As a Service Centre Owner/ Regional Manager, what can prevent my Achievement from being processed?
ANSWER: Incomplete payment or non-confirmation of payment can prevent your Achievement from being processed.
- What does the term “Achievement Processing” mean?
ANSWER: In KEDI business, Achievement Processing means the business transactions between distributors and the Company, it includes a series of processes such as submission of Achievement, input of the Achievement data to system, confirmation of payment etc.
- Does KEDI process Achievement on weekends and public holidays?
ANSWER: No, Achievement is processed on weekdays only.
- What are the procedures to process the Achievement at KEDI Head Office?
ANSWER: Upon receiving the Achievement, our Finance Department will confirm the payment, after payment confirmation, the Achievement information will be inputted into the system, then distributor can go to our Warehouse to collect products.
TRAINING CENTRE/SERVICE CENTRE/REGIONAL OFFICE RELATED QUESTIONS
- What is KEDI Training Centre?
ANSWER: Training Centres are offices set up and owned by the Company to help distributors transact their KEDI business with ease. Training Centres are also known as Branch Offices and they sell KEDI products, organize trainings, collect Achievement and supply products to all Service Centres in the region. Distributors cannot collect bonus in Training Centres.
- What is KEDI Service Centre?
ANSWER: KEDI Service Centres are offices set up and operated by authorized KEDI distributor for the sale of KEDI product and for the promotion of KEDI business which include but not limit to organize trainings, register new members, collect Achievement, pay bonus and supply promo items etc.
- What is KEDI Regional Office?
ANSWER: KEDI Regional Offices are offices set up and operated by authorized KEDI distributors. Regional Offices perform all the functions of a Service Centre and Training Centre in the region.
- How do I locate KEDI Training Centres (Branch Offices)?
ANSWER: You can locate KEDI Training Centres (Branch Offices) by checking the contact details on our website www.kedihealth.com or by checking the KEDI App. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to get the contact details of our Training Centres (Branch Offices).
- What should I do if KEDI Training Centre (Branch Office) fails to process my Application Form/Order Form?
ANSWER: If such happens, please take the applicant copy (pink copy) of your Application Form/Order Form to the KEDI Training Centre (Branch Office) and make an official complaint.
- What are the criteria for opening a Service Centre?
ANSWER: Kindly contact the Marketing Department on +23412930586 or +23414537282 for information on Service Centre Opening.
- What are the criteria for opening a Regional Office?
ANSWER: Kindly contact the Marketing Department on +23412930586 or +23414537282 for information on Regional Office Opening.
- What are the benefits of owning a Regional Office?
ANSWER: Owing a Regional Office not only helps with the growth and expansion of your KEDI business but also allows you to benefit from earning extra 1% commission as the Regional Office shop commission.
- What are the benefits of owning a Service Centre?
ANSWER: Owing a Service Centre not only helps with the growth and expansion of your KEDI business but also allows you to benefit from earning extra 5% commission as management fee after fulfilled certain conditions.
- Can Service Centre ownership be terminated?
ANSWER: The Service Centre ownership can be terminated under different conditions according to the provisions provided in the Service Centre Agreement.
- Can Regional Office ownership be terminated?
ANSWER: The Regional Office ownership can be terminated under different conditions according to the provisions provided in the Regional Office Agreement.
- Can products be supplied to Regional Offices from KEDI Training Centres (Branch Offices)?
ANSWER: No, Training Centres (Branch Offices) cannot supply products to Regional Offices because Regional Offices operate like Branch Offices hence, they get their products supplied from KEDI Head Office directly.
- What should I do if the Service Centre or Regional Office fails to process my Application Form/Order Form?
ANSWER: If such happens, please take the applicant copy (pink copy) of your form to the Service Centre or Regional Office and make an official complaint.
- How does Service Centre get the promo list?
ANSWER: As a Service Centre Owner, you can get the promo list by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- How do I officially close my Service Centre/Regional Office?
ANSWER: To close your Service Centre/Regional Office, write to the Company and follow the requisite closure process.
SERVICE CENTRE TRANSFER
- What is Service Centre Transfer?
ANSWER: Service Centre Transfer is an act of moving a KEDI distributor from his/her present Service Centre to another Service Centre.
- How do I apply for a Service Centre Transfer?
ANSWER: Kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com or the Marketing Department on +23412930586 or +23414537282.
- Can I submit my Service Centre Transfer request via email?
ANSWER: Yes, you can. The Service Centre Transfer request can be sent to our Customer Care Department on customercare@kedihealth.com, kedi.customercare@gmail.com.
- Do I need to pay any fee for Service Centre Transfer?
ANSWER: No, Service Centre Transfer is absolutely free.
- How long does it take for Service Centre Transfer to take effect?
ANSWER: There is no specific timeframe for the Service Centre Transfer to take effect. Usually, the Service Centre Transfer will be completed before the next Bonus Day.
- How many times can I request for a Service Centre Transfer in a year?
ANSWER: There is no particular limit. You can request for a Service Centre Transfer provided the transfer will aid easy KEDI business transaction. However, you cannot apply for a Service Centre Transfer twice in a particular month.
- How soon can I reapply for Service Centre Transfer?
ANSWER: You can reapply for Service Centre Transfer any time after the conclusion of the monthly Achievement. However, you cannot apply for a Service Centre Transfer twice in a particular month.
- Can I use other means of identification such as my NIN card, international passport to apply for Service Centre Transfer if I lost my KEDI Membership Card?
ANSWER: Yes, you can. We can consider processing the request by using a valid identity card (NIN card, international passport) after proper verification. However, we advise you to apply for a replacement of your KEDI Membership Card.
- How will I know that my Service Centre Transfer request has been granted?
ANSWER: You can view and confirm your new Service Centre status on your Bonus Slip or on the KEDI App after the Bonus Day.
- Is there a specific timeframe to submit the Service Centre Transfer request?
ANSWER: Any Service Centre Transfer request is expected to be submitted before or during the Achievement processing and bonus payment period.
PLACEMENT
- What is Placement?
ANSWER: Placement is a process whereby a distributor places a new distributor under any of his/her downlines. This distributor will be called as the Placement of the placed distributor.
- Can I do Placement for a distributor in another network?
ANSWER: No, you can only do Placement for a distributor in your own network.
- Who earns the bonus of the new distributor in the month of registration?
ANSWER: The distributor whose KEDI details appears on the Placement column on the Application Form known as the Placement of the new distributor will earn the direct bonus of the new distributor in that particular month of registration.
- What is an Invalid Placement in KEDI business?
ANSWER: An Invalid Placement is a Placement that is not in the same network of the sponsor. The Placement must be the upline of the sponsor.
- Why is it not possible to move downlines from one leg that is over balanced to another leg that is less balanced?
ANSWER: This is not possible because it amounts to change of upline and change of upline is prohibited in KEDI business.
PRINTOUT
- What is KEDI Performance Printout (Printout)?
ANSWER: KEDI Performance Printout (Printout) is a printed record showing the network of a distributor for a specific period.
- Where can I get my Printout?
ANSWER: You can view your Printout and download it on the KEDI App, or you can visit our Head Office to request for your Printout. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com to get a copy and it will be sent to your mailbox.
- Can the Company send my Performance Printout to my email?
ANSWER: Yes. You can contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com and provide your email address and your KEDI number.
- Can I view the performance of my downlines with my own Performance Printout?
ANSWER: Yes. Your Performance Printout contains detailed information about the performance of your entire team.
- What kind of information can I view on the Performance Printout?
ANSWER: A Performance Printout usually contains information of your level status, your downlines’ level status, details of each downline (name, KEDI number, his/her upline, Placement etc.), the generation relation between the uplines and the downlines, the PPV, CPPV, GBV, TNPV, CPV and CBV.
- What are the differences between Performance Printout and Bonus Slip?
ANSWER: A Performance Printout provides information on your team performance over a period of time while the Bonus Slip contains information about your monthly earnings.
- Must I reach a certain distributorship level before I can request for the Performance Printout?
ANSWER: No, there is no level requirement on requesting a Performance Printout, you are eligible to request your Performance Printout as a KEDI distributor irrespective your distributorship level.
- Can I request for my Performance Printout during the weekends or public holidays?
ANSWER: As our offices usually close for business transaction on public holidays and weekends, hence, it is better you make such request on a weekday.
- Is Performance Printout important in KEDI business?
ANSWER: Yes, knowing the performance of yourself and your entire network is key in your KEDI business. Performance Printout enables you to keep an up-to-date record of such information.
BONUS
- What is Bonus Value (BV)?
ANSWER: Bonus Value (BV) is the value the Company assigns to each product and it is used to calculate the distributors’ bonus/commission. The Bonus Value is calculated in US Dollars.
- What is Point Value (PV)?
ANSWER: Point Value (PV) is the value the Company assigns to each product and it is used to calculate distributors’ status and level.
- What is Direct Bonus?
ANSWER: Direct Bonus is the bonus a distributor receives on his/her BV in a specific month.
- What is Indirect Bonus?
ANSWER: Indirect Bonus is the bonus a distributor receives on his/her indirect BV in a specific month.
- What is Leadership Bonus?
ANSWER: Leadership Bonus is the bonus earned from the GBV of a distributor with the same status as him/her.
- What is Honorary Bonus?
ANSWER: Honorary Bonus is the total bonus earned by the honor-titled distributors who share 5% of the global turnover of the Company.
- What is SSD?
ANSWER: SSD represents Same Status Distributor. It refers to a distributor in your downlines’ network with the same status as you.
- Can I earn bonus from my Same Status Distributor?
ANSWER: Yes, you can earn Leadership Bonus from your Same Status Distributor (SSD) provided the required conditions are met.
- What is Personal Point Value (PPV)?
ANSWER: This is the total PV of the products purchased directly from the Company by a distributor with his/her own KEDI number in a specific month.
- What is DPBV?
ANSWER: DPBV means Deduct Personal Bonus Value. It is a compulsory purchase that distributors make once they attain the distributorship level of Five Start Consultant and above.
- What is Cumulative Point Value (CPV)?
ANSWER: Cumulative Point Value (CPV) consists of three components: the first is the personal PV that does not exceed 250PV, the second is the cumulative direct PV and the third is the cumulative indirect PV.
- What is Total Network Point Value (TNPV)?
ANSWER: Total Network Point Value (TNPV) is the total PV generated by a distributor’s network in a specific month.
- What is Group Bonus Value (GBV)?
ANSWER: Group Bonus Value (GBV) is the difference between the total network BV of a distributor generated in a specific month and the total network BV generated by his/her same and higher status downlines distributors in that specific month. (GBV=X-Y, X=TNBV, Y= total network BV generated by his/her same and higher status downlines distributors).
- What is Retail Profit?
ANSWER: Retail Profit is the margin between the price at which a distributor purchases the products (distributor price) and the price at which these products are sold (retail price).
- What is the meaning of LSB on Bonus Slip?
ANSWER: LSB on Bonus Slip means Leadership Bonus.
- Is bonus paid on Personal Point Value (PPV)?
ANSWER: No, bonus is paid on Bonus Value (BV).
- How is bonus calculated?
ANSWER: In KEDI, distributor’s bonus is calculated electronically with our system based on distributor’s sales performance.
- What are the factors that determine the amount of one’s bonus?
ANSWER: In KEDI, distributor’s bonus is determined by his/her status and the amount of sales generated by his/her network in a specific month.
- How often does KEDI pay bonus to her distributors?
ANSWER: In KEDI, bonus is paid once monthly.
- When do I get my bonus?
ANSWER: Bonus is paid on the 10th of every month.
- Can the Company pay my bonus directly into my bank account?
ANSWER: No, bonus will only be paid into the bank account of a Service Centre Owner. Distributor who registers under a particular Service Centre can go and collect his/her bonus from that Service Centre.
- What am I supposed to do to collect my bonus?
ANSWER: Visit your Service Centre and present your KEDI Membership Card as a proof of ownership.
- Can someone collect my bonus on my behalf?
ANSWER: Bonus can be paid to a distributor as long as he/she presents the KEDI Membership Card as the proof of ownership.
- Is there a deadline for requesting Bonus Slip?
ANSWER: There is no deadline for requesting a Bonus Slip, you Bonus Slip should be provided to you when you collect your bonus/commission.
- I can’t remember the last time I collected my bonus; can I get any record?
ANSWER: Yes, you can. kindly contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- How do I know the actual amount of bonus I was paid by KEDI Healthcare?
ANSWER: You can check your bonus details on the KEDI APP or in your Service Centre/Regional Office. You can also contact our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- What do I do if the bonus paid to me is correct?
ANSWER: If there is a difference in the bonus you received, you can lay a complaint within fourteen (14) days from the date of receiving the bonus by contacting our Customer Care Department on +2349037400000 +2349060003695, and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- What do I do if my Service Centre or Regional Office refuses to pay my bonus?
ANSWER: If your Service Centre or Regional Office refuses to pay your bonus you can lay a complaint by contacting our Customer Care Department on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- Can I collect bonus for my downlines if I present my Performance Printout instead of the KEDI Membership Card of my downlines?
ANSWER: No, you will need to present the KEDI Membership Card of your downlines if you intend to collect the bonus on their behalf.
- Do I need to visit KEDI Head Office to collect my bonus?
ANSWER: We transfer bonus of all distributors that under a particular Service Centre to the bank account of the Service Centre Owner, you can visit the Service Centre for collection of your bonus. If you are a Service Centre Owner, your bonus will be paid to you via bank transfer hence, you do not need to visit KEDI Head Office for bonus collection.
- What happens if I fail to purchase my monthly DPBV product?
ANSWER: The Five Star Consultant and above must fulfil his/her PPV at every month to be qualified for the bonus of corresponding status. In order to favour distributors, the Company will deduct the PPV from the bonus deserved automatically; the Company will prescribe the products. On the Condition that the bonus deserved is not sufficient, the Company will accumulate it for the distributor until the bonus amount is sufficient, the Company will redeem the products and bonus.
- Will I be denied access to my entire bonus of the month if I fail to purchase my monthly DPBV?
ANSWER: No. Unlike other network companies, KEDI Healthcare will not withhold your bonus even if you fail to purchase the monthly DPBV.
- Must I collect products that are equivalent to the same naira value of my DPBV?
ANSWER: Yes, you need to collect the products with same naira value of your DPBV instead of same Point Value.
- How can I request my DPBV products?
ANSWER: You need to make a request through your Service Centre or contact KEDI Finance Department.
- Can I add money to my DPBV products so to get other products?
ANSWER: Yes, you can always add money so to select products of your choice.
- Can I convert DPBV to money?
ANSWER: No, DPBV cannot be converted to money, you can only use it to collect products.
COMPENSATION PLAN
- What are the merits of KEDI business?
ANSWER: The merits of KEDI business are numerous and some of the benefits are:
- Easy to start and no monthly purchase pressure.
- Low capital investment.
- No experience is required to start the business.
- Friendly Compensation Plan.
- Operating the business at your convenience.
- Quality and effective products at affordable price.
- Large loyal customer base.
- Good training system with experienced trainers.
- Strong customer care service.
- Business ownership and financial independence.
- Sustainable income from different sources.
- Improved standard of living with KEDI Villa and Car Award.
- Free international travel for global exposure.
- Secured future with KEDI Mutual Fund scheme.
- Benefit from our Health Insurance scheme and get scholarship for your children.
- No demotions in your network.
- How do I succeed in KEDI business?
ANSWER: You can succeed in KEDI business by doing the following:
- Study the products and Compensation Plan.
- Attend Company’s seminars and training to empower yourself.
- Build your network.
- Use the products and share your experience.
- Sell the products.
- Follow up with your prospects.
- Apply the ABC Rule and 7 Points Rule
- Stay motivated and never give up.
- What is ABC Rule in KEDI business?
ANSWER: The ABC Rule is the golden rule of MLM business. “A” is your upline, “B” is you and “C” is your customer/prospect that you invited to the business. You should introduce “C” to “A” and allow “A” to help you explain KEDI business to “C”. It is not proper for you to communicate directly with “C” since you are a new distributor. Always learn from “A”, once you have your first downline, you become “A”. Let your downline emulate what you just did and your network will grow fast.
- What is the 7 Points Rule in KEDI business?
ANSWER: In KEDI business, the 7 Points Rule represents the following:
- Dream-Dream is the origin of success. If you want to succeed, you must have a strong desire to succeed. Write out your dream, goal and schedule and read them every day.
- Goal-Set a clear(specific) goal for your life.
- Plan-Make a detailed plan, determined and start to work at once.
- Change-Change how you dress, your idea and behavior right now.
- Social-Stay with successful people, invite them to the seminar by telling them the exact venue and time but do not talk about the business on phone.
- Learn-Learn new things and improve your ability. Attend seminars and stay with active people.
- Perseverance-Abide by the business strictly. Success is yours.
- What is KEDI Compensation Plan?
ANSWER: KEDI Compensation Plan is a business plan that guides distributors how to do KEDI business, it states the conditions of sales and benefits of the distributors.
- What are the distributorship levels in KEDI business?
ANSWER: In KEDI business, the distributorship level is categorized into four, which are:
- Consultant: One Star Consultant, Two Star Consultant, Three Star Consultant, Four Star Consultant, Five Star Consultant, Six Star Consultant, Seven Star Consultant, Eight Star Consultant.
- Manager: One Star Manager, Two Star Manager, Three Star Manager.
- Director: One Star Director, Two Star Director, Three Star Director, Four Star Director, Five Star Director.
- Honorary Chairman.
- Will my distributorship status be demoted?
ANSWER: No, in KEDI business, the status of the distributor is always promoted rather than demoted. All the PV will be accumulated and would not be reduced to zero.
- What are the requirements to become a One Star Consultant?
ANSWER: To become a One Star Consultant, you need to purchase a KEDI Business Kit.
- What are the benefits of a One Star Consultant?
ANSWER: Becoming a One Star Consultant, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Two Star Consultant?
ANSWER: To become a Two Star Consultant, you need to make a one-off purchase of products for no less than 80PV or cumulative purchase for no less than 80PV.
- What are the benefits of a Two Star Consultant?
ANSWER: Becoming a Two Star Consultant, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 5% Direct Bonus on your direct downline’s purchase.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Three Star Consultant?
ANSWER: To become a Three Star Consultant, you need to make a cumulative purchase of the products for no less than 250PV or make a one-off purchase of products for no less than 250PV.
- What are the benefits of a Three Star Consultant?
ANSWER: Becoming a Three Star Consultant, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 20% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Sponsor others to join the KEDI business.
- Is a distributor entitled to receive bonus when he/she purchases products worth 250PV?
ANSWER: No, bonus occurred from this purchase goes to the upline of this distributor.
- What are the requirements to become a Four Star Consultant?
ANSWER: To become a Four Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Three Star Consultant in each network and which the CPV of the total network is at 1,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Three Star Consultant in each network and which the CPV of the total network is at 2,000PV or more.
- Create a cumulative PPV of 1,000PV or more.
- What are the benefits of a Four Star Consultant?
ANSWER: Becoming a Four Star Consultant, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 25% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Five Star Consultant?
ANSWER: To become a Five Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Four Star Consultant in each network and which the CPV of the total network is at 4,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Four Star Consultant in each network, which the CPV of the total network is at 8,000PV or more.
- What are the benefits of a Five Star Consultant?
ANSWER: Becoming a Five Star Consultant, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 30% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 500BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Six Star Consultant?
ANSWER: To become a Six Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Five Star Consultant in each network, which the CPV of the total network is at 20,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Five Star Consultant in each network, which the CPV of the total network is at 40,000PV or more.
- What are the benefits of a Six Star Consultant?
ANSWER: Becoming a Six Star Consultant, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 35% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first generation of SSD and 0.5% of the GBV of the second generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 800BV,
- Sponsor others to join the KEDI business.
- What are the requirements to become a Seven Star Consultant?
ANSWER: To become a Seven Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Six Star Consultant in each network, which the CPV of the total network is at 80,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Six Star Consultant in each network, which the CPV of the total network is at 160,000PV or more.
- What are the benefits of a Seven Star Consultant?
ANSWER: Becoming a Seven Star Consultant, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 40% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first generation of SSD and 0.5% of the GBV of the second and the third generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 1,600BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become an Eight Star Consultant?
ANSWER: To become an Eight Star Consultant, you can do either of the following:
- Among the whole direct networks, there are at least three networks which contain one Seven Star Consultant in each network, which the CPV of the total network is at 320,000PV or more.
- Among the whole direct networks, there are at least two networks which contain one Seven Star Consultant in each network, which the CPV of the total network is at 640,000PV or more.
- What are the benefits of an Eight Star Consultant?
ANSWER: Becoming an Eight Star Consultant, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a One Star Manager?
ANSWER: To become a One Star Manager, among the whole direct networks, there are at least two direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a One Star Manager?
ANSWER: Becoming a One Star Manager, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Two Star Manager?
ANSWER: To become a Two Star Manager, among the whole direct networks, there are at least three direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Two Star Manager?
ANSWER: Becoming a Two Star Manager, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Share the Two Star Manager Honorary Bonus (0.75%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 1,600BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Three Star Manager?
ANSWER: To become a Three Star Manager, among the whole direct networks, there are at least four direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Three Star Manager?
ANSWER: Becoming a Three Star Manager, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Share the Two Star Manager Honorary Bonus (0.75%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 1,600BV.
- Share the Three Star Manager Honorary Bonus (0.5%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month), is no less than 800BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a One Star Director?
ANSWER: To become a One Star Director, among the whole direct networks, there are at least five direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a One Star Director?
ANSWER: Becoming a One Star Director, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV of the distributor is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Share the Two Star Manager Honorary Bonus (0.75%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 1,600BV.
- Share the Three Star Manager Honorary Bonus (0.5%) on the condition that your BV, excluding those of Eight-Star Consultant’s downline networks (of that specific month), is no less than 800BV.
- Share the One Star Director Honorary Bonus (0.5%) on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25, 000BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Two Star Director?
ANSWER: To become a Two Star Director, among the whole direct networks, there are at least six direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Two Star Director?
ANSWER: Becoming a Two Star Director, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Share the Two Star Manager Honorary Bonus (0.75%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 1,600BV.
- Share the Three Star Manager Honorary Bonus (0.5%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month), is no less than 800BV.
- Share the One Star Director Honorary Bonus (0.5%) on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25, 000BV.
- Share the Two Star Director Honorary Bonus (0.5%) on the condition that there are at least six direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25,000BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Three Star Director?
ANSWER: To become a Three Star Director, among the whole direct networks, there are at least seven direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Three Star Director?
ANSWER: Becoming a Three Star Director, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Share the Two Star Manager Honorary Bonus (0.75%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 1,600BV.
- Share the Three Star Manager Honorary Bonus (0.5%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month), is no less than 800BV.
- Share the One Star Director Honorary Bonus (0.5%) on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25, 000BV.
- Share the Two Star Director Honorary Bonus (0.5%) on the condition that there are at least six direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25,000BV.
- Share the Three Star Director Honorary Bonus (0.5%) on the condition that there are at least seven networks, each of which has one Eight Star Consultant whose TNBV is no less than 25,000BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Four Star Director?
ANSWER: To become a Four Star Director, among the whole direct networks, there are at least eight direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Four Star Director?
ANSWER: Becoming a Four Star Director, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Share the Two Star Manager Honorary Bonus (0.75%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 1,600BV.
- Share the Three Star Manager Honorary Bonus (0.5%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month), is no less than 800BV.
- Share the One Star Director Honorary Bonus (0.5%) on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25, 000BV.
- Share the Two Star Director Honorary Bonus (0.5%) on the condition that there are at least six direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25,000BV.
- Share the Three Star Director Honorary Bonus (0.5%) on the condition that there are at least seven networks, each of which has one Eight Star Consultant whose TNBV is no less than 25,000BV.
- Share the Four Star Director Honorary Bonus (0.5%) on the condition that there are at least eight direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25, 000BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become a Five Star Director?
ANSWER: To become a Five Star Director, among the whole direct networks, there are at least ten direct networks containing one Eight Star Consultant in each network.
- What are the benefits of a Five Star Director?
ANSWER: Becoming a Five Star Director, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Share the Two Star Manager Honorary Bonus (0.75%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 1,600BV.
- Share the Three Star Manager Honorary Bonus (0.5%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month), is no less than 800BV.
- Share the One Star Director Honorary Bonus (0.5%) on the condition that there are at least five direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25, 000BV.
- Share the Two Star Director Honorary Bonus (0.5%) on the condition that there are at least six direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25,000BV.
- Share the Three Star Director Honorary Bonus (0.5%) on the condition that there are at least seven networks, each of which has one Eight Star Consultant whose TNBV is no less than 25,000BV.
- Share the Four Star Director Honorary Bonus (0.5%) on the condition that there are at least eight direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25, 000BV.
- Share the Five Star Director Honorary Bonus (0.5%) on the condition that there are at least ten direct networks, each of which has one Eight Star Consultant whose TNBV is no less than 25,000BV.
- Sponsor others to join the KEDI business.
- What are the requirements to become an Honorary Chairman?
ANSWER: To become an Honorary Chairman, among the whole direct networks, there are at least four direct networks containing one Three Star Manager in each network.
- What are the benefits of an Honorary Manager?
ANSWER: Becoming an Honorary Manager, you can:
- Purchase products with distributor price.
- Earn 20% retail profit.
- Enjoy 45% Direct Bonus on your direct downline’s purchase.
- Enjoy the corresponding Indirect Bonus where applicable.
- Receive 1% of the GBV of the first and second generation of SSD and 0.5% of the GBV of the third, fourth and fifth generation of SSD in that specific month as the Leadership Bonus when your group GBV is no less than 2,500BV.
- Share the One Star Manager Honorary Bonus (1%) when your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 2,500BV.
- Share the Two Star Manager Honorary Bonus (0.75%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month) is no less than 1,600BV.
- Share the Three Star Manager Honorary Bonus (0.5%) on the condition that your BV, excluding those of Eight Star Consultant’s downline networks (of that specific month), is no less than 800BV.
- Share the Honorary Bonus of Honorary Chairman (0.25%) on the condition that there are at least four direct networks, each of which has one Three Star Manager whose TNBV in that specific month is no less than 100,000BV.
- Sponsor others to join the KEDI business.
- Does KEDI Healthcare offer any awards to her distributors?
ANSWER: In KEDI business, apart from the monthly bonus/commission you will receive, you can get other incentives ranging from Car Award, Villa Award, International Travel Award, Health Insurance, Mutual Fund Award and Scholarship for your children etc.
- What are the conditions for one to qualify for International Travel Award?
ANSWER: Distributors of One Star Manager or higher status who obtains six months’ One Star Manager Bonus and maintains the qualification for the three consecutive months of a fiscal year is qualified.
- What are the conditions for one to qualify for Car Award?
ANSWER: Distributors of Two Star Manager or higher status who obtains six months’ Two Star Manager Bonus and maintains the qualification for the three consecutive months of a fiscal year is qualified.
- What are the conditions for one to qualify for Villa Award?
ANSWER: Distributors of Honorary Chairman status who obtains six months’ Honorary Chairman Bonus and maintains the qualification for the three consecutive months of a fiscal year is qualified.
- How do I download the KEDI App?
ANSWER: You can download the KEDI App on our website, www.kedihealth.com or scan any KEDI App barcode wherever you see it. You can also search “KEDI CARE” on your App store or Google store to download.
- What information can I get from the KEDI App?
ANSWER: If you have not registered a user account on the KEDI App, you can get information about the Company, KEDI product, event and promo information and Frequently Asked Questions. After you register a user account on the App, you can view and download your bonus details, promo information and printout, monitor and follow up on your KEDI business on the App.
- If I am a registered distributor, does that mean that I have an already registered user account on the KEDI App?
ANSWER: No, you will need to register a user account separately on the KEDI App by using your KEDI number.
- How do I register a user account on the KEDI App?
ANSWER: After downloading and installing the KEDI App, you can follow the registration instructions on the App to register.
- If I experience difficulties when using the KEDI APP, what should I do?
ANSWER: If you experience any difficulty in using the KEDI App, note down the issues and contact our Customer Care Department for assistance on +2349037400000, +2349060003695 and +2348094560471; customercare@kedihealth.com, kedi.customercare@gmail.com.
- What are the benefits of attending KEDI seminars/training?
ANSWER: Some of the benefits of attending KEDI seminars/training are:
- You learn more about KEDI products, business and the requisite skills to help you expand your KEDI business.
- You get motivated to grow your KEDI business and you get networking opportunities.
- What can I learn by attending KEDI seminars/training?
ANSWER: KEDI provides different kind of seminars/training that meet the needs of her distributors. Different seminars/training cover different topics, you will not only learn about KEDI products and business, but also the requisite skills and knowledge to help you expand your KEDI business.
- Can someone who is not a registered KEDI distributor attend seminars/training?
ANSWER: Yes, anyone can attend KEDI seminars/training. We encourage distributors to invite their prospects to KEDI seminars/training.
- How much does it cost to attend KEDI seminars/training?
ANSWER: All seminars/training solely organized by the Company are totally free, you do not need to pay to attend.
- What are the days and time for KEDI seminars/training?
ANSWER: Weekly seminars/training organized in our Training Centres (Branch Offices) differ however, we have a schedule on our website, www.kedihealth.com and KEDI App that contains detailed information of all our seminars/training days. Other seminars/training like Mega Seminar, Leadership Training, Foundation Training will be organized from time to time and the schedule can be viewed on our website, KEDI App and all our social media platform.
- What is the age requirement for attending KEDI seminars/training?
ANSWER: There is no age requirement/limit for attending KEDI seminars/training.
- In case I need further explanations after seminars/training, who can I talk to?
ANSWER: You can contact the Branch Manager, the seminar/training Coordinator, the Lecturer, or the person that invited you for the seminars/training.
- Are there exams at the end of the seminars/training?
ANSWER: No, there are no exams.
- Who is eligible to attend KEDI seminars/training?
ANSWER: The Company provides a wide range of seminars/training for different categories of distributorship level, you can choose the seminar/training that is suitable for your distributorship level and business.
- Do I have to come along with anything while attending seminars/training?
ANSWER: When attending seminars/training, come along with your writing materials and/or KEDI Independent Distributor Manual if you are a registered distributor.
- I have done training before with other Multi-Level Marketing (MLM) companies. Is there any need to attend KEDI’s seminars/training?
ANSWER: Yes, you need to attend KEDI seminars/training because the product information and the compensation plan of every MLM company differs. KEDI seminars/training are tailored to equip all our distributors with the knowledge of KEDI products, business and Compensation Plan information etc.
- What kind of seminars/training materials can I have access to?
ANSWER: Based on each seminar/training, there may be different seminar/training materials. Simply ask the seminar/training coordinator for the seminar/training material.
- Can I record or make videos of the seminar/training session?
ANSWER: No, you cannot record or make videos of seminar/training session.
- Can I request a copy of the PPT of the seminar/training after the seminar/training?
ANSWER: No, you cannot. All the PPT that used for our seminar/training are strictly for official use only.
- Does the Company train people on how to use the Quantum?
ANSWER: No, the Company does not train people on how to use Quantum.
- As a Service Centre Owner/Regional Manager, how do I plan a seminar/training?
ANSWER: To plan a seminar/training, some of the things you should do are:
- Establish and clearly state the goals and objectives of the seminar.
- Choose an appropriate location.
- Choose a specific date and time.
- Get a lecturer.
- Prepare the seminar/training materials.
- How do I request for a seminar/training support?
ANSWER: To request for seminar/training support, submit a detailed seminar/training proposal to the Company through our Marketing Department. You can contact the Marketing Department on +23412930586 or +23414537282.
- When should I submit a seminar/training support request to the Company?
ANSWER: Seminar/training support request should be submitted to the Company at least one month before the seminar/training date.
- When do I expect feedback for my seminar/training support request?
ANSWER: The Company gives feedback for seminar/training support request within one week of the receipt of the request.
- What are the criteria for reviewing seminar/training support request?
ANSWER: In reviewing a seminar/training request, the following will be taken into consideration:
- Relevance and uniqueness of the seminar.
- Market target.
- Commitment and performance of the distributor.
- Achievability of the set goals and objectives of the seminar.
- How can I learn more about seminar proposal/seminar support?
ANSWER: To learn more about seminar proposal/seminar support, kindly contact our Marketing Department on +23412930586 or +23414537282.
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